White Papers and Research

The building block of an insurance revolution

Blockchain is fundamentally transforming the insurance industry. Succeeding requires understanding the technology and its impacts.


How weather insights can help insurers manage risk and drive client value

This white paper identifies opportunities for insurance companies to use weather data as an important asset in both managing operational and financial risks, as well as improving customer relationships. It also explores how companies can start using weather data in their day-to-day operations and considers future directions in the use of weather-related information for insurers.


Finding the Ideal P&C Policy Administration Solution

When it comes to researching a new P&C policy admin solution, the noise often drowns out the signal. Vendors tout endless lists of features and functionality. But what really matters when it comes to long-term system performance and scalability? "Finding the Ideal P&C Policy Administration Solution" breaks down the real factors carriers need to look for if they're hoping to make the most of a significant investment.


Claims: Future State or Bust

Forward-thinking insurers are more aware than ever that the benefits of investing in claims core system modernization far outweigh the negatives. Read on to to learn more.


Redefining Customer Experience Through Self-Service: Thirteen Principles to Creating Customer Interactions in the Digital Age

This white paper offers a closer look at self-service and the new customer expectations for greater control. You’ll see how customer communications offers a prime opportunity for every organization to add more value to customers and prospects.


Mastering Document Change Management: How Insurers Can Make Human Error Obsolete

Creating insurance documents and modifying them remains a labor-intensive, error-prone process. In this white paper, you’ll get insights from insurance compliance experts to examine the dysfunctional document processes common in many organizations. You’ll also learn how automation and controlled document environments embed transparency, enforce visibility, and promote accessibility.


The Digital Divide: Are You a Leader or Laggard in Digital Claims Transformation?

In the march toward digitization, insurers cannot afford to sit on the sidelines. Staying in place is tantamount to lagging behind. Instead, organizations must establish “digital” as a priority to tackle key claims challenges. Download the white paper now.


E-signatures in Life Insurance

Questions about the viability of e-signature applications for life insurance have slowly been answered over the last 10 or 12 years. In a recent Celent report, Have E-Signatures Finally Arrived? An Update for Life Insurers, we found that insurers are finally utilizing e-signatures across many functions and processes in an effort to lower costs, shorten cycle times, and improve the services they provide to both business partners and consumers. The rapid momentum in e-signature adoption was also driven by the evolution of consumer technology. Smartphones, tablets, and touch screen computers help make e-signing more accessible. 

Despite the ease of using e-signatures and their obvious benefits, one-quarter of insurers surveyed in our report have not implemented them. 

Find out why you should consider using e-signatures, by reading this white paper.


The top 10 reasons why insurance companies should consider eSignature technologies

The insurance industry generates nearly $2 trillion a year in revenue. Yet, until recently, the industryran primarily on paper-based processes. As carriers shift toward paperless processes, there is a need to streamline and securely complete their business transactions. Read this white paper for the top 10 reasons why insurance companies should consider eSignature technologies.


How Agile Insurers are Improving the Bottom Line

A market moving toward self-service has brought traditional insurers to a juncture where they must determine where to position their technological investments. Will they be focusing on either agent- or Internet-initiated customer interactions, or both? With the right technology, an insurer does not necessarily have to choose between building person-to-person relationships with their customers and efficient, automated transactions.

eSignature technologies provide insurers with a variety of opportunities to deliver tangible, improved value to new and existing customers while cutting execssive costs. This paper details the benefits of streamlining the following interactions:

1. Insurer-to-Customer: Provides a self-service customer experience that originates online, giving the insurer immediate access to a growing market anywhere and anytime. 

2. Traditional Agent-to-Customer: Reprioritizes agents' time from administrative to customer-focused tasks.

3. Claim Resolution: Optimizes claim processing by eliminating paper and ‘wet’ signatures from claim workflows.


Engaging Insurance Customers: Optimizing Interactions Across the Lifecycle

Engaging customers has become a top strategic initiative for insurers. In fact, based on SMA research, customer experience and engagement was the number one strategic initiative for 2015, with 85% of North American insurers investing. That trend is likely to continue into 2016.


10 Steps to Detect and Prevent Insurance Fraud

Fraudster sophistication is on the rise, as is the number of fraudulent claims. Just what should insurers do to prevent this barrage of attacks? Be sure to read this white paper by insurance analytics expert Stuart Rose, who outlines 10 crucial steps to both fraud detection and prevention.


Conversations on incentive compensation

As companies reevaluate their compensation strategies in order to adapt to changes in the economy and business landscape, a broader view of “pay for performance” is being considered across business units. No longer just a function of sales, optimizing performance is becoming a priority consideration of finance. With a keen eye on margins, finance requires close collaboration among business units to keep costs and sales at a steady pace and “pay for performance” modeling provides a ripe opportunity to address the Chief Financial Officer’s (CFO’s) growing need for strategic planning.

Read this white paper to find out how to bridge the gap and resolve the conflicts between finance and sales.


Sales Performance Management 2016: How the best-in-class evolve success

Managing B2B sales professionals grows more complex every year. The influx of mobility, social media, and analytics in recent years provide both challenges and opportunities in nurturing an ever-changing workforce increasingly comprised of Millennials. Add to the mix the growing popularity of game mechanics, non-cash incentives, collaboration initiatives, and the ability to drive B2B revenue - and beat quota - becomes an environment of continuous change for modern sales leaders.

Read this white paper to learn how the Best-in-class evolved their sales management techniques to accommodate and leverage today's new breed of individual contributors.


The Awakening of Cyber Threat Analysis

i2 Enterprise Insight Analysis helps the analyst see the forest through the trees. Analysts' using i2 EIA will discover that these events are all related. All the anomalies are connected to DHCP servers initially infected by malware.


SlideshowsSee All »
VideosSee All »