White Papers and Research

Customer analytics pay off: Driving top-line growth by bringing science to the art of marketing

Sponsor: Cognos, an IBM company
Posted: February 1, 2012

Read this white paper to discover four stages of organizational capabilities and associated customer analytics strategies to help leverage deeper customer insights.

 

Decision Management Systems: A Practical Guide to Using Business Rules and Predictive Analytics

Sponsor: IBM
Posted: February 1, 2012

Databases and information management systems let you describe, categorize, store, modify and analyze data. What if you could do the same with decisions? Your systems could learn from previous choices and manipulate them to fit new parameters to intelligently mold future decisions made by executives, everyday business users and even your systems to optimize outcomes. Read this a specially selected excerpt from James Taylor's new book, "Decision Management Systems: A Practical Guide to Using Business Rules and Predictive Analytics" to discover the guiding principles for building decision management systems that can help your organization differentiate itself from the competition at virtually every decision point.

 

Case study: Primerica Insurance

Sponsor: IBM
Posted: January 24, 2012

Learn how Primerica is using IBM software to maximize the productivity of their sellers. Download this case study and see how their sales reps can dynamically drill-down into sales data, receive online commission statements and identify down-line representatives that need help with performance.

 

A New Vision for the P&C Insurance Industry

Sponsor: Oracle Insurance
Posted: January 18, 2012

Property & Casualty insurers need to continually refine their product offerings to keep pace with market demands and regulatory changes. This cycle is frequently lengthy and involves dozens of different IT systems. What if you could make a change to your product in one system, and have it automatically propagate to all the other different systems that need it, right across your enterprise? This is the vision for the P&C industry that Oracle Insurance is working towards. The goal is to help insurers reduce product cycle times from months to weeks, improving your ability to keep pace with market changes and outpace your competitors. Many insurance technology vendors have tackled this challenge before, but Oracle is putting in place a new approach which promises to make this vision a reality. Learn more about Oracle’s vision and strategy for the P&C insurance industry.

 

Overcoming IT Hurdles to Success

Sponsor: Oracle Insurance
Posted: January 18, 2012

Despite continued high interest in modernizing IT systems, insurers still see legacy technology as a hurdle to achieving their business goals. A recent survey from Oracle and Insurance Networking News reveals that insurers believe their existing technologies are holding them back from delivering efficient customer service, and from introducing new products as quickly as they’d like. The survey of more than 400 industry professionals uncovers some revealing opinions about the state of the industry. Get the full results in this special report from Insurance Networking News and Oracle.

 

Preparing for the Unknown: How Healthcare Payers Can Get Ready for Reform

Sponsor: Oracle
Posted: January 1, 2012

As legislators continue to wrangle and court challenges loom, the final shape of U.S. healthcare reform may not be known for months or even years to come. Many payers are asking: how do we prepare for change in such an uncertain environment?
?The answer is, “By being prepared for anything.” Adaptive, flexible systems can help healthcare payers to become more adaptive themselves, ready to change their business processes to comply with new regulations — and with new market opportunities — as they arise. Learn more about how to prepare for change in an uncertain future.

 

Winning Sales Performance Management for Insurance Organizations: One Size Does Not Fit All

Sponsor: VUE Software
Posted: December 20, 2011

Insurance organizations with captive models invest a considerable amount in their sales channels in order to recruit, motivate and retain top producers for maximum returns. Learn how successful insurers have gained the agility to pay on multiple factors, quickly introduce new products and new compensation structures and communicate effectively with the channel.

 

Mobile Web Versus Apps. Can You Pick the Winner?

Sponsor: Kony
Posted: November 30, 2011

Those delivering the mobile experience must prioritize across the mobile web and applications. Some see this as an "either/or" decision, when in fact both mobile apps and the mobile web coexist now and it seems likely that they will in the future.

In this Forrester report, Why The "Web Versus App" Debate is Irrelevant to Your Mobile Product Strategy, find out:

• How to prepare for an era in which mobile services are just one of many consumer touch points.
• How to manage the ever increasing number of connected platforms and local devices.
• How to identify which services you need to mobilize for which audience.

 

Insurer Priorities and Plans Analyst Report

Sponsor: EMC Insurance
Posted: November 18, 2011

This Strategy Meets Action (SMA) research report highlights the growing role of customer communications and document/content management (CCM and ECM) in insurance. The combination of the ongoing economic uncertainty and evolving expectations of customers, results in a very competitive landscape. Learn why ECM & CCM continue to be core technologies that enable insurers to grow, reduce costs, and improve overall customer service.

 

Customer Service in Insurance: The Business Value of Great Communications

Sponsor: Cincom Document Solutions
Posted: November 17, 2011

The insurance industry sells promises – promises that are fulfilled by people. Unlike other industries that manufacture and deliver physical products, the value experienced by an insurance customer is a result of the interaction they have with the insurer, and the perception of how well the insurer has delivered on the promise of the insurance contract. For insurance companies, customer communications play a key role in shaping value. The quality of customer communications can make or break relationships. Communications that are consistent, repeatable, informative, accurate, and work effectively across multiple channels are the linchpins of exemplary customer service.

 

Optimizing insurance claim management for successful outcomes

Sponsor: IBM
Posted: November 14, 2011

With advanced case management solutions insurance organizations can process claims more quickly and accurately. This will help your organization increase customer satisfaction and improve financial performance, in addition, you’ll gain meaningful insight from large volumes of content and be able to deliver a single view of the customer to knowledge workers.

 

Mastering new and expanding financial services regulations and audits

Sponsor: IBM
Posted: November 3, 2011

IBM offers extensive capabilities through its Rational and Tivoli software offerings to help financial institutions deal with specific regulatory and audit requirements, as well as with issues affecting long-term, ongoing operational risk management.

 

Accelerate core system and application transformation

Sponsor: IBM
Posted: November 3, 2011

IBM Rational provides a solution to accelerate your transformation effort through four entry points within your core systems, which can help reduce risks and accelerate time to market.

 

Managing mergers, acquisitions and divestitures in FSS

Sponsor: IBM
Posted: November 3, 2011

IBM Rational and IBM Tivoli solutions for enterprise architecture, PPM, ALM, and software delivery automation can help improve the likelihood of success due to business changes such as mergers, acquisitions, and divestitures of financial services institutions

 

Improving claims management outcomes with predictive analytics

Sponsor: IBM
Posted: October 30, 2011

Claims professionals deal with providing superior customer service, achieving operational excellence and cost containment while effectively managing risk on a daily basis. Read this white paper to learn how applying predictive analytics to claims management improves decision making, and increases ROI.