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White Papers and Research
Dangerous Collaboration Practices in a Challenging Economy: 5 Roles IT Must Perform to Minimize Risk
Sponsor: Brainloop
Posted: June 3, 2009
Companies are pressed to collaborate with more and more outside partners, and many business processes involve sharing of confidential information. Because the demands for productivity and speed drive executives, underwriters, researchers, agents and brokers to share information outside the firewall, even in the absence of a safe collaboration platform, many companies are at risk of security breaches or data leakage. Download now and learn how to define security policies and requirements for collaborative spaces, ensure that they support existing security policies, and manage their implementation and integration with existing systems and applications.
Data Management for Risk
Sponsor: SAS
Posted: June 1, 2009
Even before the recent financial crisis, risk management and Solvency II were considered critical issues for insurers. Now, rating agencies are recommending that insurers implement an enterprise risk approach to ensure an excellent rating standard. Fundamental to this initiative is a holistic, unified approach to data management. Download this white paper to learn about integrating quality control into managing data and automating the entire process to ensure accuracy and consistency in a quantitative risk management framework.
Overcoming the Top 5 Challenges to Achieving Underwriting Excellence
Sponsor: Guidewire
Posted: April 30, 2009
Is Underwriting Excellence the Same as Underwriting Discipline?
Throughout the P&C insurance industry’s long history, and across its different lines of business and geographies, a consensus of experts has singled out underwriting excellence as the lynchpin of profitability. Much has been said about the importance of underwriting discipline, but consistently delivering superior performance requires more than just management willpower enforcing strong risk guidelines.
Download your copy of Overcoming the Top 5 Challenges to Achieving Underwriting Excellence and learn:
- Eight Levers for Enhancing the Contribution of your Underwriting and Policy Operations
- Five Challenges to Delivering Improved Value
- Three Themes for the Next Generation of Underwriting and Policy solutions
- Four Keys to Successful Implementation
Forrester Case Study: Customer Centricity Drives Esurance's eBusiness Strategy
Sponsor: Tealeaf
Posted: April 27, 2009
Over the past decade, US direct insurer Esurance has survived the dot-com bubble while carving out a growing share of the auto insurance market. Download this Forrester Case Study and learn the eBusiness marketing, sales and service best practices that have helped to increase its market share of online quotes, premiums, and brand awareness as well establish itself as a recognized leader in Web site customer experience.
15-Minute Guide to Best Practices in Multichannel Correspondence
Sponsor: EMC Document Sciences
Posted: April 21, 2009
This guide examine various types of customer correspondence, the migration to electronic formats, challenges and best practices, capabilities for a multichannel communications infrastructure, the means for delivering electronic correspondence, and what to look for in a comprehensive correspondence solution.
Business Optimization Through Predictive Analytics
Sponsor: Valen Technologies, Inc.
Posted: February 18, 2009
This Valen whitepaper discusses business challenges faced by insurers in the underwriting and premium audit functions and explains how predictive analytics can be used to increase profitability, improve ease of doing business, and optimize the results of these key business areas. To achieve full value from predictive analytics regardless of the area in which they will be used, insurers must address data needs, modeling expertise, and implementation. In this document, Valen describes how insurers have leveraged predictive analytics to overcome obstacles to their success and makes recommendations for how insurers can achieve the greatest benefit from their investment in predictive analytics.
Competitive Strategies for Managing Customized Forms
Sponsor: EMC Document Sciences
Posted: December 2, 2008
Product customization is a common means by which carriers compete. As a result, most carriers are overrun with the multitude of administrative forms required to sell and service their products. This increases the analytical challenges placed on pricing and underwriting, makes marketing more difficult, and drives up costs.
Based on survey data and interviews with insurance carriers, this Celent report focuses on the impact that a customization strategy has on forms management, and provides actionable suggestions to improve the alignment of business strategy with forms maintenance.
Can a new forms management strategy help you reduce the ongoing cost and complexity of customizing bureau-based content? Read the Celent report today.
The Trouble with Legacy Systems: An Insurance Executive's Challenges and Options
Sponsor: Hyland Software
Posted: November 12, 2008
Current systems bringing innovation to a crawl? Existing applications not giving you the full picture? This white paper addresses business and technical pains insurers face as a result of aging legacy systems, addresses options for battling the pains and advocates enterprise content management (ECM) as a viable solution. Download this whitepaper to learn how overcoming the challenges legacy systems present doesn't have to cost millions or take years to complete, regardless of the economic expectations of the industry; how an investment in ECM can facilitate the flow of information across an organization through multiple LOB legacy applications; and why you should consider ECM as part of your future plans for competitive viability.
Why CRM Has Failed the Customer – and What to Do About It
Posted: November 3, 2008
It’s time to get back to the ideals around which CRM was supposed to have been built: servicing the customer – not just the corporation. Read this eBook and discover how you can improve CRM across all channels to provide more effective customer support, increase retention and grow loyalty.
Case Study Insurance - AmFed
Sponsor: Perceptive Software
Posted: October 6, 2008
This study explains how ImageNow delivered $2.5 million in cost savings by facilitating the reallocation of personnel, cutting supply and storage costs and elevating productivity at AmFed, the fastest-growing provider of insurance services in Mississippi.
How Organizations can Elevate Business Performance through Advanced Document Process Management
Sponsor: OCE
Posted: August 11, 2008
Nearly 90% of senior executives surveyed agree that managing documents throughout their lifecycle helps improve business performance, yet only 12% of the executives say their organization is highly effective at it. This is just one of the statistics revealed in a 2008 industry survey, "How Organizations can Elevate Business Performance through Advanced Document Process Management." Download the survey report and take the first step in making a significant impact on improving business performance through advanced document process management.
The Optimized Insurer
Sponsor: SAS
Posted: May 19, 2008
This white paper explains how insurers can use analytics to achieve better operational and executive insight into the four main keys to profitability: Customers, claims, channels, and risk. They can also forecast and plan more proactively for the future, enabling them to protect and grow their market share, despite difficult economic conditions.
Providing Actionable Information: The Quest for Competitive Advantage in the Insurance Marketplace
Sponsor: EMC Insurance
Posted: May 1, 2008
Download this complimentary report by a leading insurance industry analyst at TowerGroup that demonstrates the importance of gaining quick and easy access to "actionable information" for business process improvements. Actionable information is any information your business needs to make decisions and act on them, whether it’s in claims processing, opening a new policy, or even working with partners and vendors.
Podcast: Getting the Most From Your SOA Vendors
Posted: March 6, 2008
Click Here to listen to this presentation.
Insurance 2020: Now what?
Posted: December 20, 2007
Note: Please click Here to download this White Paper.
In today’s competitive insurance industry, the challenges are many and there is much uncertainty. To survive and thrive, insurers must seek new models and strategic success that enable innovation and increase profitability.
Related Web Seminar: Insurance 2020: Now What? Exploring Initiatives for Innovation. Please click Here to register.
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