White Papers and Research

Engaging Insurance Customers: Optimizing Interactions Across the Lifecycle

Engaging customers has become a top strategic initiative for insurers. In fact, based on SMA research, customer experience and engagement was the number one strategic initiative for 2015, with 85% of North American insurers investing. That trend is likely to continue into 2016.


10 Steps to Detect and Prevent Insurance Fraud

Fraudster sophistication is on the rise, as is the number of fraudulent claims. Just what should insurers do to prevent this barrage of attacks? Be sure to read this white paper by insurance analytics expert Stuart Rose, who outlines 10 crucial steps to both fraud detection and prevention.


Conversations on incentive compensation

As companies reevaluate their compensation strategies in order to adapt to changes in the economy and business landscape, a broader view of “pay for performance” is being considered across business units. No longer just a function of sales, optimizing performance is becoming a priority consideration of finance. With a keen eye on margins, finance requires close collaboration among business units to keep costs and sales at a steady pace and “pay for performance” modeling provides a ripe opportunity to address the Chief Financial Officer’s (CFO’s) growing need for strategic planning.

Read this white paper to find out how to bridge the gap and resolve the conflicts between finance and sales.


Sales Performance Management 2016: How the best-in-class evolve success

Managing B2B sales professionals grows more complex every year. The influx of mobility, social media, and analytics in recent years provide both challenges and opportunities in nurturing an ever-changing workforce increasingly comprised of Millennials. Add to the mix the growing popularity of game mechanics, non-cash incentives, collaboration initiatives, and the ability to drive B2B revenue - and beat quota - becomes an environment of continuous change for modern sales leaders.

Read this white paper to learn how the Best-in-class evolved their sales management techniques to accommodate and leverage today's new breed of individual contributors.


The Awakening of Cyber Threat Analysis

i2 Enterprise Insight Analysis helps the analyst see the forest through the trees. Analysts' using i2 EIA will discover that these events are all related. All the anomalies are connected to DHCP servers initially infected by malware.


What is cyber threat analysis?

The average organization faces 1,400 cyber attacks in 1 week. A single cyber breach can go undetected for up to 8 months and it can cost you up to $11 million. Download this infographic to learn how a cyber threat analysis can help you prevent this from happening to your organization.


Fighting cybercrime with actionable insights

Cybercriminals use hacked or misrepresented information to exploit flaws in your business processes for their gain. Meanwhile, you suffer the consequences in the form of financial losses and damage to your reputation.

Download this infographic to learn about a solution that can help you identify and disrupt cybercriminals.


What is enterprise intelligence?

By 2020, the average cost of a single data breach will exceed $150 million. There are a variety of ongoing threats today that can do serious harm to an organization, costing customers and impacting the bottom line.

Download this infographic to learn how enterprise intelligence can help you disrupt and neutralize threats.


Redefining Customer Experience Through Self-Service: Thirteen Principles to Creating Customer Interactions in the Digital Age

This white paper offers a closer look at self-service and the new customer expectations for greater control. You’ll see how customer communications offers a prime opportunity for every organization to add more value to customers and prospects.


Mastering Document Change Management: How Insurers Can Make Human Error Obsolete

Creating insurance documents and modifying them remains a labor-intensive, error-prone process. In this white paper, you’ll get insights from insurance compliance experts to examine the dysfunctional document processes common in many organizations. You’ll also learn how automation and controlled document environments embed transparency, enforce visibility, and promote accessibility.


Visionaries – Ensuring Innovation for the Future

Insurers are beginning to recognize that visionary thinking is no longer a nice-to-have ideal but rather, a realistic expectation.


Choosing your implementation partner

Selecting a partner for a strategic transformative implementation is never an easy affair. While price is always a key factor, learn more about the other important considerations.


Weather means business

This white paper examines how the highly precise, accurate and timely The Weather Company data combined with advanced and predictive analytics can mitigate the impact of weather and uncover new opportunities for business and revenue growth. Examples illustrate application of weather data and analytics for various industries:

  • Insurers can use weather data to reduce claims and respond more effectively to policyholders
  • Utilities can predict, respond to and mitigate outages faster
  • Government agencies can better plan for weather disasters to protect citizens and key infrastructure
  • Retailers can optimize staffing, marketing promotions and supply chains for weather related events and inventory.

Driver data transformed into insights on risk for customizing commercial vehicle insurance premiums

FleetBoard is a European market leader in commercial vehicle telematics. Shipping and transport companies with fleets of vehicles face increasing operations challenges that include lowering fuel, maintenance and insurance costs. A global automotive manufacturer offers its logistics customers an innovative insurance policy for fleets that use its business analytics-based telematics solution. The solution analyzes vehicle usage, factoring in details of driver performance and vehicle maintenance transmitted from an onboard computer using a mobile radio network.

Read the case study and learn real business results:

  • Lowers customers’ insurance premiums by 10 percent through improved vehicle usage and driving quality
  • Improves the condition of vehicles through near-real-time assessments and by enabling preventive maintenance
  • Increases defensive and preventive driving by analyzing drivers’ styles and identifying areas that need improvement

The NLC success story

Learn how New London County Mutual Insurance Company modernized its core system infrastructure and operations to better address the evolving needs of its agents and customers; make its product offerings more nimble; enable speed to market; and increase the ease of pricing changes.


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