White Papers and Research

The Awakening of Cyber Threat Analysis

i2 Enterprise Insight Analysis helps the analyst see the forest through the trees. Analysts' using i2 EIA will discover that these events are all related. All the anomalies are connected to DHCP servers initially infected by malware.


Fighting cybercrime with actionable insights

Cybercriminals use hacked or misrepresented information to exploit flaws in your business processes for their gain. Meanwhile, you suffer the consequences in the form of financial losses and damage to your reputation.

Download this infographic to learn about a solution that can help you identify and disrupt cybercriminals.


What is enterprise intelligence?

By 2020, the average cost of a single data breach will exceed $150 million. There are a variety of ongoing threats today that can do serious harm to an organization, costing customers and impacting the bottom line.

Download this infographic to learn how enterprise intelligence can help you disrupt and neutralize threats.


What is cyber threat analysis?

The average organization faces 1,400 cyber attacks in 1 week. A single cyber breach can go undetected for up to 8 months and it can cost you up to $11 million. Download this infographic to learn how a cyber threat analysis can help you prevent this from happening to your organization.


Redefining Customer Experience Through Self-Service: Thirteen Principles to Creating Customer Interactions in the Digital Age

This white paper offers a closer look at self-service and the new customer expectations for greater control. You’ll see how customer communications offers a prime opportunity for every organization to add more value to customers and prospects.


Visionaries – Ensuring Innovation for the Future

Insurers are beginning to recognize that visionary thinking is no longer a nice-to-have ideal but rather, a realistic expectation.


Mastering Document Change Management: How Insurers Can Make Human Error Obsolete

Creating insurance documents and modifying them remains a labor-intensive, error-prone process. In this white paper, you’ll get insights from insurance compliance experts to examine the dysfunctional document processes common in many organizations. You’ll also learn how automation and controlled document environments embed transparency, enforce visibility, and promote accessibility.


Choosing your implementation partner

Selecting a partner for a strategic transformative implementation is never an easy affair. While price is always a key factor, learn more about the other important considerations.


The NLC success story

Learn how New London County Mutual Insurance Company modernized its core system infrastructure and operations to better address the evolving needs of its agents and customers; make its product offerings more nimble; enable speed to market; and increase the ease of pricing changes.


"Big Bang" or "Phased" - What conversion approach is best?

Implementing a new core system is an enormous strategic investment, and can be risky to the organization if not executed correctly. Defining a Data Migration strategy is critical to ensuring an efficient and accurate movement of data into the new system. The strategy needs to be holistic and consider people and process, as well as technology and data. This white paper helps you determine which approach is best to ensure your successful Guidewire conversion.


Weather means business

This white paper examines how the highly precise, accurate and timely The Weather Company data combined with advanced and predictive analytics can mitigate the impact of weather and uncover new opportunities for business and revenue growth. Examples illustrate application of weather data and analytics for various industries:

  • Insurers can use weather data to reduce claims and respond more effectively to policyholders
  • Utilities can predict, respond to and mitigate outages faster
  • Government agencies can better plan for weather disasters to protect citizens and key infrastructure
  • Retailers can optimize staffing, marketing promotions and supply chains for weather related events and inventory.

Driver data transformed into insights on risk for customizing commercial vehicle insurance premiums

FleetBoard is a European market leader in commercial vehicle telematics. Shipping and transport companies with fleets of vehicles face increasing operations challenges that include lowering fuel, maintenance and insurance costs. A global automotive manufacturer offers its logistics customers an innovative insurance policy for fleets that use its business analytics-based telematics solution. The solution analyzes vehicle usage, factoring in details of driver performance and vehicle maintenance transmitted from an onboard computer using a mobile radio network.

Read the case study and learn real business results:

  • Lowers customers’ insurance premiums by 10 percent through improved vehicle usage and driving quality
  • Improves the condition of vehicles through near-real-time assessments and by enabling preventive maintenance
  • Increases defensive and preventive driving by analyzing drivers’ styles and identifying areas that need improvement

Weathering the storm during an upgrade

Keeping your Guidewire implementation current, through regular updates and point releases is an important component of the journey. Whether it is bug fixes or major upgrades, the system continues to provide more and more functionality, performance and stability over time. Read this white paper for more on the key to successful upgrades.


E-signatures in Life Insurance

Questions about the viability of e-signature applications for life insurance have slowly been answered over the last 10 or 12 years. In a recent Celent report, Have E-Signatures Finally Arrived? An Update for Life Insurers, we found that insurers are finally utilizing e-signatures across many functions and processes in an effort to lower costs, shorten cycle times, and improve the services they provide to both business partners and consumers. The rapid momentum in e-signature adoption was also driven by the evolution of consumer technology. Smartphones, tablets, and touch screen computers help make e-signing more accessible. 

Despite the ease of using e-signatures and their obvious benefits, one-quarter of insurers surveyed in our report have not implemented them. 

Find out why you should consider using e-signatures, by reading this white paper.


How Agile Insurers are Improving the Bottom Line

A market moving toward self-service has brought traditional insurers to a juncture where they must determine where to position their technological investments. Will they be focusing on either agent- or Internet-initiated customer interactions, or both? With the right technology, an insurer does not necessarily have to choose between building person-to-person relationships with their customers and efficient, automated transactions.

eSignature technologies provide insurers with a variety of opportunities to deliver tangible, improved value to new and existing customers while cutting execssive costs. This paper details the benefits of streamlining the following interactions:

1. Insurer-to-Customer: Provides a self-service customer experience that originates online, giving the insurer immediate access to a growing market anywhere and anytime. 

2. Traditional Agent-to-Customer: Reprioritizes agents' time from administrative to customer-focused tasks.

3. Claim Resolution: Optimizes claim processing by eliminating paper and ‘wet’ signatures from claim workflows.


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