White Papers and Research

Choosing your implementation partner

Selecting a partner for a strategic transformative implementation is never an easy affair. While price is always a key factor, learn more about the other important considerations.


The NLC success story

Learn how New London County Mutual Insurance Company modernized its core system infrastructure and operations to better address the evolving needs of its agents and customers; make its product offerings more nimble; enable speed to market; and increase the ease of pricing changes.


Weathering the storm during an upgrade

Keeping your Guidewire implementation current, through regular updates and point releases is an important component of the journey. Whether it is bug fixes or major upgrades, the system continues to provide more and more functionality, performance and stability over time. Read this white paper for more on the key to successful upgrades.


"Big Bang" or "Phased" - What conversion approach is best?

Implementing a new core system is an enormous strategic investment, and can be risky to the organization if not executed correctly. Defining a Data Migration strategy is critical to ensuring an efficient and accurate movement of data into the new system. The strategy needs to be holistic and consider people and process, as well as technology and data. This white paper helps you determine which approach is best to ensure your successful Guidewire conversion.


Driver data transformed into insights on risk for customizing commercial vehicle insurance premiums

FleetBoard is a European market leader in commercial vehicle telematics. Shipping and transport companies with fleets of vehicles face increasing operations challenges that include lowering fuel, maintenance and insurance costs. A global automotive manufacturer offers its logistics customers an innovative insurance policy for fleets that use its business analytics-based telematics solution. The solution analyzes vehicle usage, factoring in details of driver performance and vehicle maintenance transmitted from an onboard computer using a mobile radio network.

Read the case study and learn real business results:

  • Lowers customers’ insurance premiums by 10 percent through improved vehicle usage and driving quality
  • Improves the condition of vehicles through near-real-time assessments and by enabling preventive maintenance
  • Increases defensive and preventive driving by analyzing drivers’ styles and identifying areas that need improvement

Weather means business

This white paper examines how the highly precise, accurate and timely The Weather Company data combined with advanced and predictive analytics can mitigate the impact of weather and uncover new opportunities for business and revenue growth. Examples illustrate application of weather data and analytics for various industries:

  • Insurers can use weather data to reduce claims and respond more effectively to policyholders
  • Utilities can predict, respond to and mitigate outages faster
  • Government agencies can better plan for weather disasters to protect citizens and key infrastructure
  • Retailers can optimize staffing, marketing promotions and supply chains for weather related events and inventory.

E-signatures in Life Insurance

Questions about the viability of e-signature applications for life insurance have slowly been answered over the last 10 or 12 years. In a recent Celent report, Have E-Signatures Finally Arrived? An Update for Life Insurers, we found that insurers are finally utilizing e-signatures across many functions and processes in an effort to lower costs, shorten cycle times, and improve the services they provide to both business partners and consumers. The rapid momentum in e-signature adoption was also driven by the evolution of consumer technology. Smartphones, tablets, and touch screen computers help make e-signing more accessible. 

Despite the ease of using e-signatures and their obvious benefits, one-quarter of insurers surveyed in our report have not implemented them. 

Find out why you should consider using e-signatures, by reading this white paper.


How Agile Insurers are Improving the Bottom Line

A market moving toward self-service has brought traditional insurers to a juncture where they must determine where to position their technological investments. Will they be focusing on either agent- or Internet-initiated customer interactions, or both? With the right technology, an insurer does not necessarily have to choose between building person-to-person relationships with their customers and efficient, automated transactions.

eSignature technologies provide insurers with a variety of opportunities to deliver tangible, improved value to new and existing customers while cutting execssive costs. This paper details the benefits of streamlining the following interactions:

1. Insurer-to-Customer: Provides a self-service customer experience that originates online, giving the insurer immediate access to a growing market anywhere and anytime. 

2. Traditional Agent-to-Customer: Reprioritizes agents' time from administrative to customer-focused tasks.

3. Claim Resolution: Optimizes claim processing by eliminating paper and ‘wet’ signatures from claim workflows.


The top 10 reasons why insurance companies should consider eSignature technologies

The insurance industry generates nearly $2 trillion a year in revenue. Yet, until recently, the industryran primarily on paper-based processes. As carriers shift toward paperless processes, there is a need to streamline and securely complete their business transactions. Read this white paper for the top 10 reasons why insurance companies should consider eSignature technologies.


Transform customer engagement

Organizations across industries face higher expectations than ever from their customers. Shifting demographics, changing social patterns, and the proliferation of mobile technology have redefined the rules of engagement and individuals now drive the relationship.

Read this white paper to find out how one solution can transform the way people and companies interact over the lifetime of their relationships. The cognitive capabilities of this solution can allow firms to build the sort of digital self-service experience that their customers expect.


Customer engagement and the millennial generation

When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands?


5 Reasons Personal Insurers Should Embrace Cognitive Computing

71% of consumers do some digital research before buying an insurance policy, and 26% of those surveyed had purchased their policies online.

Insurance companies are investing in interactive websites, mobile apps, and analytics software to help them optimize their processes, increase sales, improve customer service, and boost their financial standing. But is this enough to keep up?

As technology continues to advance, leading insurance companies are already looking ahead to the next big advance that will transform the industry: cognitive computing.


Why Fraud Analytics Hinges on Data Prep and Analysis

Some of the biggest challenges in fraud analytics applications lie in gathering and preparing data for analysis. Learn why meeting data challenges unlocks multiple streams of value for the enterprise – not only in fraud detection, but also in adjacent applications for predicting fraud, prioritizing investigations and even developing a more complete view of the customer.


Tackling the New Wave of Organized Crime

Why are staggering fraud losses still occurring? And what should insurers be doing to stem the tide? Get the ultimate insider view from Chris Swecker, a fraud and financial crimes specialist who’s also a 25-year veteran of the FBI and former Head of Security for Bank of America.


Sales Performance Management (SPM) for Dummies

If you want to maximize selling time, and stop trying to decipher spreadsheets that you don’t trust to begin with, you need an SPM solution. This book can help you understand the importance of SPM, key components of an SPM system, and the guidelines to evaluate the best SPM solution that fits your organization’s needs.

Download and read “Sales Performance Management for Dummies,” and you’ll discover:

  • What you need to know about SPM
  • 10 things to consider as you look for the right SPM solution

Read this new and unique eBook to help ensure that you choose the best solution for your organization.


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