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White Papers and Research
Posted: November 20, 2013
As markets remain volatile and consumersí product preferences evolve, insurers are re-evaluating their operating models. While insurance carrier operations present unique industry challenges, carriers that have redefined their models are more agile and benefit from accelerated innovation implementation, a leaner more predictable cost structure and reduced cost per transactions by 50%.
Posted: November 7, 2013
As customer expectations of e-commerce mature, understanding customer behavior is key to increasing online revenues. Insurance carriers with e-commerce business goals need to know what prompts customers to behave the way they do online. Download this white paper and learn about the most effective approaches to understanding the digital customer experience and how these approaches are helping companies optimize their web and mobile channels.
Posted: November 7, 2013
When it comes to providing a high-quality customer experience, improving the online and mobile experience is only part of the equation. Insurance carriers need to remember that online and offline experiences are connected, and the experience of one channel directly impacts the customerís willingness to engage via another channel. As such, providing a seamless multichannel experience across all channels is critical to improving the customer experience overall. Download this white paper and learn how to take advantage of this opportunity to improve and maintain customer loyalty.
Sponsor: FINEOS Corporation
Posted: October 17, 2013
This white paper goes beyond general ROI concepts and details life claim specific functions and metrics that can go into helping you to build your own business case and estimate the kinds of returns your organization could achieve with a new life claims system. The white paper also includes a link to an interactive ROI calculator.
Sponsor: Neustar Information Services
Posted: October 2, 2013
There is a goldmine of customer information gathered by contact centers and marketing teams, but according to a recent survey, most contact centers struggle to leverage customer insights gathered by marketing and vice versa. In this whitepaper, learn how to overcome organizational data siloes to create a holistic view of customers that drives greater personalization and efficiencies.
Posted: July 21, 2013
For insurance firms that operate on the traditional selling model, customer loyalty is eroding as competition from banks, direct-channel and aggregator websites make it easier for the customer to find the cheapest price. How can a firm create a differentiating customer experience that enables it to compete on some basis other than price? This white paper describes six key steps and the enabling technologies for insurers that want to cultivate deeper, more loyal and more valuable relationships with customers.
Sponsor: Insurance Networking News
Posted: May 6, 2013
This is the second annual exclusive INN Women in Insurance Leadership (WIL) research study that specifically targets the state of professional development as it applies to women working in leadership positions within the insurance vertical. The study, conducted in partnership with Women in Insurance Networking Group (WING), found that the insurance industry is making some inroads to improve gender diversification, especially at the executive level; however, the industry and the women who would like to advance within it are still evolving, and still experiencing challenges. To learn about the findings, download the full report here.