White Papers and Research

8 Reasons Why You Need Better Online Self-Service in 2012

Sponsor: IntelliResponse
Posted: May 1, 2012

Is 2012 the year that virtual assistant technology and other forms of next generation self-service dominate the customer service landscape? Here are 8 reasons why we think it’s time for online self-service to shine...

 

Solvency II compliance for insurance

Sponsor: IBM
Posted: March 30, 2012

Learn how the IBM solution for Solvency II introduces a proven framework for risk management — including defining required capital levels and implementing procedures to identify, measure and manage risk levels.

 

Leveraging bank risk management practices for the insurance industry

Sponsor: IBM
Posted: March 30, 2012

Insurance companies are beginning to recognize the potential value in deploying a robust operational risk management framework and integrating it into their ERM efforts.

 

Meeting the Solvency II operational risk challenge

Sponsor: IBM
Posted: March 30, 2012

Automating operational risk practices is essential for insurance companies to gain a holistic view of risk and embed ORM into the corporate culture.

 

The Analytical P&C Insurer: Using Analytics to Optimize Business Performance

Sponsor: SAS
Posted: February 8, 2012

This white paper reveals how property and casualty (P&C) insurers can increase operational efficiency, minimize losses and maximize profits by employing analytics in several key areas: actuarial analysis, customer intelligence, distribution insight, claims, and risk and compliance.

 

Overcoming IT Hurdles to Success

Sponsor: Oracle Insurance
Posted: January 18, 2012

Despite continued high interest in modernizing IT systems, insurers still see legacy technology as a hurdle to achieving their business goals. A recent survey from Oracle and Insurance Networking News reveals that insurers believe their existing technologies are holding them back from delivering efficient customer service, and from introducing new products as quickly as they’d like. The survey of more than 400 industry professionals uncovers some revealing opinions about the state of the industry. Get the full results in this special report from Insurance Networking News and Oracle.

 

Preparing for the Unknown: How Healthcare Payers Can Get Ready for Reform

Sponsor: Oracle
Posted: January 1, 2012

As legislators continue to wrangle and court challenges loom, the final shape of U.S. healthcare reform may not be known for months or even years to come. Many payers are asking: how do we prepare for change in such an uncertain environment?
?The answer is, “By being prepared for anything.” Adaptive, flexible systems can help healthcare payers to become more adaptive themselves, ready to change their business processes to comply with new regulations — and with new market opportunities — as they arise. Learn more about how to prepare for change in an uncertain future.

 

Women in Insurance Leadership Insight Report

Sponsor: Insurance Networking News
Posted: September 19, 2011

The study, produced by INN in partnership with the Association for Professional Insurance Women (APIW) explores attitudes about and uncovers areas of opportunity for the insurance industry’s female executive corps. “This data offers new window on women’s professional development in an industry primarily comprised of men,” says Pat Speer, INN’s editor in chief and chair of the Women in Insurance Leadership Forum. “The groundbreaking perspective it delivers on the constraints women face in advancing will help organizations make informed choices about corporate-led initiatives for women in the future.”

 

Building the Case for Business Intelligence in the Insurance Industry

Sponsor: Oracle Insurance
Posted: June 9, 2011

Industry analysts agree that the insurance industry could benefit from better business intelligence. But how do you go about building a solid business case for BI within your company? What factors do you consider, and where do you start?
?In this strategy brief, we lay out a framework for how to begin, and include examples of insurance companies that have made the case within their own organizations. Moving beyond traditional ROI measurements, the factors that contribute to achieving value with business intelligence might surprise you.

 

Changing the Rules of the Game: An Adaptive Approach to Core System Migrations

Sponsor: Oracle Insurance
Posted: June 7, 2011

Improved speed to market, more competitive product offerings, better customer service – these are the advantages that come with replacing an aging policy administration system. So why do insurance companies still hesitate to undertake a replacement project? One reason is the risk involved in migrating from an old policy administration system to a new one. New ways of thinking about core system migrations, including data conversions, can help insurers reduce this risk and realize the benefits of a modern core system. The concept of “adaptive migration” combines proven data conversion methodologies with an adaptive, rules-driven core system, turning programming code into business rules and inflexible processes into flexible ones.

 

From Vision to Reality: Producing Results with the Automated Document Factory

Sponsor: Oracle Insurance
Posted: June 7, 2011

Imagine that a regulatory body has implemented a new insurance regulation. In order to comply, you need to remove a certain paragraph from all your documents. How do you know which of your documents use this paragraph? How long does it take you to get this information, and how long does it take to delete the offending paragraph from all documents, correspondence and emails?
?New advances in document automation, such as the concept of a document factory, are providing this level of insight and granularity. These advances not only make compliance significantly faster, they can greatly accelerate support for new products, and reduce the time, money and effort involved in producing effective communications.

 

Podcast: Getting the Most From Your SOA Vendors

Posted: March 6, 2008

Click Here to listen to this presentation.