White Papers and Research

New threats. New thinking. A smarter approach to counter fraud

Sponsor: IBM

No matter what industry you’re in, three things are always top of mind. Risk, IT security and fraud. There’s a smarter approach to managing these sophisticated threats to the enterprise-and moving your organization from a reactive to proactive stance.


Industrialization of business operations in the insurance industry

Sponsor: Genpact

Many insurance organizations are grappling with an uncertain economic and investment environment, changing customer needs, and increasing regulatory scrutiny. They are seeking new ways to improve revenue, capital utilization, risk profile, and ultimately profitability all while controlling costs. This whitepaper discusses how Global Business Services (GBS) can serve as the cornerstone for any advanced target operating model and help firms orchestrate different sourcing structures to achieve financial and operational goals.


Are Disengaged Employees Hurting Your Business?

Sponsor: Verint

Companies with above-average customer experience and strong financial results have workforces where 75 percent of employees are highly or moderately engaged*. Yet according to Gallop, on average only 30 percent of employees are engaged**.

  • How many of your customer interactions have been negatively impacted by a disengaged employee?
  • How much are disengaged employees costing you in lost productivity?

Read the eBook, “Leveling the Playing Field:  Cornerstone to Employee Engagement,” to learn the four key elements to meaningful engagement.  Discover some practical steps you can take now to help increase employee productivity, satisfaction and loyalty.

* Employee Engagement Benchmark Study, Temkin Group, January 2013
** State of the American Workplace: Employee Engagement Insights for U.S. Business Leaders, Gallup, Inc., 2013


Stand-Alone Rating Engine: Leading Force Behind Core Transformation Projects in the P&C Market

Sponsor: Oracle

P&C carriers continue to face a growing problem: how to provide more flexibility, improve speed to market for rate changes and new product introductions as well as find a way to increase revenue growth and profitability. While replacing their core legacy system might be the ultimate answer, an easier 'fix' is what many carriers are hoping to find. Download this white paper to learn more about how insurers can manage transformation risk.


The Case for a Stand-alone Rating Engine for Insurance

Sponsor: Oracle

Learn the benefits of utilizing a stand-alone rating solution such as Oracle Insurance Insbridge Enterprise Rating. Carriers that utilize a stand-alone rating solution are architecturally more flexible and can handle more advanced rating methodologies compared to those that use rating technology embedded in a policy administration system (both legacy and newer systems).


Solvency II: Setting higher goals for competitive advantage

Sponsor: IBM

How opting for an internal model approach for Solvency II can help your organization reap the rewards of enterprise-wide risk oversight, transparency, and improved decision making.


Solvency II: An opportunity or a threat for insurance asset managers and servicers?

Sponsor: IBM

Learn about the challenges and opportunities that will result as new regulatory demands imposed on insurers are passed on to their asset managers, servicers and custodians.


Tipping the Scales: Risks vs. Rewards of Policy Administration System Migration

Sponsor: Oracle

Recent research shows that insurers feel their current IT systems are hindering their efforts to achieve their business goals—including the ability to outpace competitors in delivering products to market, and improving the efficiency of customer service. In an effort to improve their performance, many insurers are making core system replacement a top priority. Find out how the balance has shifted, and why now is the time to make the case for core system replacement. 


Practical considerations for ORSA modelling

Sponsor: IBM

Meeting ORSA requirements to add value to business planning and decision making.


Cloud computing and Solvency II

Sponsor: IBM

IBM survey shows how cloud is forming a part of insurers' Solvency II strategy


More Data, Earlier: The Value of Incorporating Data and Analytics in Claims Handling

Sponsor: LexisNexis

Access this white paper and learn how integrating third-party data and analytics into the claims lifecycle can help you achieve competitive differentiation and increase profitability - through greater efficiency, reduced costs and increased customer satisfaction.


7 Imperatives Why the Insurance Industry Must Move to SAAS

Sponsor: Oceanwide

For property and casualty (P&C) insurance carriers, growth is hard-fought in an environment of compressed margins, regulatory scrutiny, increased competition and customer expectations for anywhere/anytime service. Add unsteady economic conditions, low interest rates that decrease investment income, and catastrophic losses from significant events such as Hurricane Sandy into the mix, and insurers are finding that their tried-and-true business methodologies that worked well pre-2008 are in desperate need of a face lift.


Annual DDoS Attacks and Impact Report - The Danger Deepens

Sponsor: Neustar Information Services

For the third consecutive year, Neustar surveyed hundreds of companies on distributed denial of service (DDoS) attacks. Neustar's survey reveals evidence that the DDoS attack landscape is changing – from the perception of DDoS and the cost of DDoS attacks to the types of DDoS protection in place.

Download the full report for the latest insight into how DDoS attacks have evolved in both strategy and tactics, including:

  • The number of companies attacked is up, but attack duration is down;
  • Larger attacks are more common, but most attacks are still less than 1 Gbps;
  • More than half of attacked companies reported theft of funds, data or intellectual property.

Five Keys to Marketing Analytics Excellence

Sponsor: SAS

This paper outlines ways marketers can use analytics to improve their chances of success by building a solid measurement plan that lets you define and measure diagnostic metrics. From defining success to targeting your audience to reporting your results, you’ll discover how your customer intelligence platform can align the customer journey with your marketing systems and processes.


Data: The Foundation of High Performance Claims Handling

Sponsor: Trillium Software

In a newly published white paper, independent research firm Aite Group states that insurance companies can save approximately 15% of loss costs and LAE by more effectively using technology. Critical to this cost reduction is utilizing innovative technology to analyze the full universe of claims data – especially unstructured data in free-form text and scanned documents. This provides greater insight into how every dollar is being spent so that insurance companies can minimize wasteful activities that do not improve claims outcomes.


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