White Papers and Research

Ponemon Institute Research: How IT security is addressing threats to structured and unstructured data

Sponsor: Informatica

What scares IT security more than hackers?

This Ponemon Institute Research report answers that question and then some. In a survey of more than 1,500 IT practitioners from around the world, they reveal what’s worrying the people tasked with protecting the enterprise’s most sensitive data.

With the rise of the data-centric enterprise, there is a necessary and parallel development of the security architecture meant to protect it. But in the time it’s taken for data security to catch up with the changing datascape, organizations have found their compliance and data protection programs vulnerable.

Read ‘The State of Data-Centric Security’ report to find out about:

  • The twin fear of dark data and mobile platforms
  • How few IT practitioners know where their sensitive data is stored
  • The most popular technologies used to protect sensitive data
  • The automated solutions needed for IT to improve compliance and data protection

Read ‘The State of Data Centric Security’ report for illuminating insights into the security challenges facing the modern enterprise.


A Practical Guide to Information Governance for Financial Services

Sponsor: IronMountain

Organizations seeking to improve the security and management of their data now have access to a new blueprint for successful information governance. This framework defines the roles, policies, processes and metrics required to properly manage the lifecycle of information, including creation, storage, access, and disposal. Developed by a group of records and information management professionals in the financial services industry and published by Iron Mountain, A Practical Guide to Information Governance for Financial Services provides organizations with advice for creating and implementing the policies and processes needed to bring information governance to life to manage risk, satisfy compliance, and deliver bottom-line value from information.


Industrialization of business operations in the insurance industry

Sponsor: Genpact

Many insurance organizations are grappling with an uncertain economic and investment environment, changing customer needs, and increasing regulatory scrutiny. They are seeking new ways to improve revenue, capital utilization, risk profile, and ultimately profitability all while controlling costs. This whitepaper discusses how Global Business Services (GBS) can serve as the cornerstone for any advanced target operating model and help firms orchestrate different sourcing structures to achieve financial and operational goals.


Case Study: Electric Insurance Increases Speed, Accuracy and Consistency of High-Risk Claims Identification

Sponsor: Trillium Software

When Electric Insurance was seeking faster data access to facilitate timely decision-making for high-risk claims management, the company turned to Trillium Software’s Claims Solution. Electric Insurance now has the ability to derive continuous actionable insights from their full universe of information, including free-form text, as claims files mature. The results are proactively delivered to claims personnel to help identify potential risks and make informed decisions to reduce costs and improve operational efficiency.

Please download the case study to learn more about how automating high risk claim identification enabled Electric Insurance to increase accuracy and complete critical claims processes in hours, not days.


Journey to The 3rd Platform - Using Digital Customer Experience for Business Growth and Innovation

Sponsor: Genesys

The ICT industry is in the midst of a once every 20–25 year shift to a new technology platform for growth and innovation. IDC calls it the 3rd Platform. Its growth is built on mobile devices and apps, cloud services, mobile broadband networks, Big Data analytics, and social technologies.

With consumers spending more time online; social media, smart phones, and tablet devices are being adopted faster than ever. Organizations are struggling to develop a customer experience strategy to support digital channels leveraging their existing contact center solution.

Get this white paper now and learn:

  • How to differentiate digital customer care
  • Vital recommendations for designing your digital customer care strategy
  • Steps taken by leading-edge organizations to deliver exceptional digital customer experiences

Manage The Cross-Touchpoint Customer Journey

Sponsor: Genesys

Today’s perpetually connected consumer uses an ever-increasing range of touchpoints in order to discover, explore, buy, and engage with brands. Stores, kiosks, websites, call centers, tablets, mobile devices and social media, all play a critical role in the overall customer journey.

Customer Experience and eBusiness executives must shift their approach from optimizing individual touchpoints to identifying high-value cross-touchpoint tasks -- and then designing touchpoints that support those tasks, rather than acting in isolation.

Read this Forrester Report to learn:

  • The three rules of implementing cross-touchpoint experiences
  • How to design, implement, and optimize end-to-end customer journeys
  • Strategies leading brands have adopted to enable compelling cross-touchpoint customer journeys

Celent case study, Linking Predictive Analytics and Underwriting at Freedom Specialty Insurance Company

Sponsor: SAS

This Celent case study explores how an insurer built, refined and sustained its revolutionary analytic underwriting platform. Topics include the technology, process and people needed to pull it off, as well as lessons you can use to see the benefits of analytics in your underwriting operations.


A Different Kind of P&C Policy Admin System

Sponsor: Adaptik

It’s no secret that most P&C policy administration systems can handle the simple stuff. Problem is, the insurance industry isn’t often simple. When you need to turn difficult-to-administer products and lines into opportunities for sustainable growth, you need a different kind of policy admin solution.

Download our new white paper to learn more about:

  • How a scalable, configurable policy admin system can help you turn complexity into opportunity
  • What "high performance" really means
  • The pros and cons of evolutionary and throwaway system prototyping
  • Common “Day 2″ issues with policy admin systems
  • Why comprehensive change controls are a “must-have” in a new system
  • Zero-code integration with external third-party and carrier systems
  • And much more!

Differentiation in a World of Bronze, Silver, Gold and Platinum

Sponsor: Genesys

The customer experience you provide plays a more important role than ever before.  How do you differentiate and address consumer and member questions?

How you communicate is a competitive differentiator.

Genesys provides trends and insights on differentiating your members and increasing accessibilty to the information your members want.

There is a great opportunity for health insurance plans to develop innovative strategies to reach consumers attaining health insurance for the first time. It will be critical for plans to effectively engage these new consumers and assist them in making health care decisions. But in order to do this, health insurance plans will need to refine new enterprise-level expertise that focus on knowing consumer needs and segments, tailoring benefits, improved communications, personalizing the experience across channels and empowering the organization to deliver suitable plans.

Learn how to differentiate your offerings through superior customer service by:

  • Personalizing Customer Service
  • How to Reach Out Proactively
  • Supporting Members with Mobile Service Options
  • Work the Social Networks



Optimizing Insurance Distribution and Producer Compensation

Sponsor: IBM

Insurers seeking to boost growth via channel development have much to consider – and much to gain – with the right technology. Read the digital dialogue from the recent webinar hosted by Insurance Network News featuring insurance industry forward thinkers to learn how to optimize Insurance Distribution and Producer Compensation in a modern way. 

Learn more on:
- Some ways insurers are positioning for growth
- Challenges that insurers face in bolstering their distribution compensation program development efforts
- Best practices when it comes to managing the distribution channel and compensation


AAA NCNU gets sales performance back on the road

Sponsor: IBM

The AAA NCNU implemented IBM® Cognos® Incentive Compensation Management, which dramatically accelerated its compensation calculations and enabled the compensation team to manage and update plans without external support. Read this case study to learn how to take a proactive, strategic approach to incentive compensation administration by accelerating compensation calculations, reducing workload and cutting development costs.


Producer Administration and Compensation Transformation

Sponsor: IBM

Insurance companies of all sizes and lines of business have invested heavily in policy administration and claims system transformations over the last several years. By transforming these aging systems, insurers are realizing benefits across multiple fronts, including faster time to market for new products, improved service, increased efficiency, and lower technology support costs.


A Prescription for Member Loyalty

Sponsor: Genesys

Measuring member loyalty can be a daunting task. 

Members tend to remain loyal to those companies who continue to impress them with the value of the healthcare insurance, competitive premiums, and convenience. But the most important factor determining member loyalty is quality customer service.

Ask yourself these questions:

Do you have an omni-channel solution?

Are you using social media and mobile applications to proactively reach out to your members?

Do you have speech and text analytics to measure your members' satisfaction?

Learn more by downloading this whitepaper.  Genesys has solutions to help you. 


Life/ Health Insurance Innovation: Product, Offer and Model

Sponsor: FINEOS

“Insurance companies have five years to embark on business model refashioning; any longer and they risk severe talent shortages that will take the ability to proactively change out of their hands.” - David Smith

Life and health insurers face perhaps some of the most significant changes of any insurance sector, partly due to the drastically changing nature of healthcare and healthcare technologies. Noted futurist and technologist, David Smith, outlines the technologies that are re-shaping the future of Life/Health insurance and gives some practical advice on how to take advantage of these technologies for real innovation. He leaves the reader with a set of questions to help them identify their own organization’s readiness for this imminent change.


On the Cusp of Transformation

Sponsor: Verizon

The Internet of Things (IoT) is poised to radically change how insurance companies manage risk and engage with customer. This information which is potentially of tremendous value to insurers as they seek to improve the accuracy of their actuarial analytics, deliver competitively differentiated value to their customers and contribute more proactively to the migration of risk. Download here to read this Trend Report.


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