White Papers and Research
Celent case study, Linking Predictive Analytics and Underwriting at Freedom Specialty Insurance Company
This Celent case study explores how an insurer built, refined and sustained its revolutionary analytic underwriting platform. Topics include the technology, process and people needed to pull it off, as well as lessons you can use to see the benefits of analytics in your underwriting operations.
This paper explains why effective customer engagement today requires real-time marketing with real-time decision management capabilities. It also highlights the many benefits of decision-driven marketing, such as improved acquisition and retention rates, reduced overall sales and service costs, and higher conversion rates.
The Coalition Against Insurance Fraud presents the findings of its research into insurers’ use of anti-fraud technology – and how it translates into more accurate pricing, competitive edge and lower premiums for policyholders. You’ll also get a good look at how your organization compares to the rest of the industry.
Many policy administration systems claim to be easily configurable but only Smart Configuration gives carriers smart agility and ease of use. This eBook describes the three hallmarks of Smart Configuration; helps you to determine if your current system offers maximum configurability; and provides real-world examples of how Smart Configuration has helped carriers.
P&C carriers continue to face a growing problem: how to provide more flexibility, improve speed to market for rate changes and new product introductions as well as find a way to increase revenue growth and profitability. While replacing their core legacy system might be the ultimate answer, an easier 'fix' is what many carriers are hoping to find. Download this white paper to learn more about how insurers can manage transformation risk.
Recent research shows that insurers feel their current IT systems are hindering their efforts to achieve their business goals—including the ability to outpace competitors in delivering products to market, and improving the efficiency of customer service. In an effort to improve their performance, many insurers are making core system replacement a top priority. Find out how the balance has shifted, and why now is the time to make the case for core system replacement.
This paper outlines ways marketers can use analytics to improve their chances of success by building a solid measurement plan that lets you define and measure diagnostic metrics. From defining success to targeting your audience to reporting your results, you’ll discover how your customer intelligence platform can align the customer journey with your marketing systems and processes.