EBPP enabled Billing Systems – Launch Customer Service to a New Level

Available On-Demand
Date Held: June 30, 2009
Hosted by: Insurance Networking News
Duration: 1 hour
Sponsor: MajescoMastek

Internet and online communications are integral to how we do business, and the need to provide faster and better service continues to be a key differentiator. The importance of this is not lost on insurers with over half already offering Electronic Bill Payment and Presentment (EBPP) to policy holders or as part of their Producer service portal. Insurers have identified EBPP as an important area that drives customer and producer satisfaction while solving an array of payment issues.

By moving away from legacy billing systems to a modern billing system that is EBPP enabled, carriers can improve customer service, increase collections through accelerated payments, lower collection costs and provide producers online access to critical billing information – all of which have a significant impact on satisfaction and loyalty of customers and producers.

Attendees of this complimentary web seminar will have the opportunity to learn about:

- The reasons why carriers are implementing billing and EBPP initiatives
- The benefits carriers are experiencing
- How carriers should go about successfully implementing EBPP in their organization
- Where some of the common challenges reside

Presenters:
Karlyn Carnahan – Principal, Novarica
William McCarter – President, MajescoMastek

For more information on related topics, visit the following channels:

• Data Management
• Enterprise Technologies
• Data Management