Improving the Agent & Broker Experience through Technology

Available On-Demand
Date Held: May 21, 2009
Hosted by: Insurance Networking News
Duration: 1 hour
Sponsor: LexisNexis

Insurers go to great lengths to provide improved user experiences for their existing agents and brokers. But the cry from agents for improved ease of doing business with insurers continues unabated. This session will examine the reason for the disconnect and describe the business experience agents are really looking for from insurers. The presenters will also review potential strategies that leverage existing and emerging technologies to realize the experience agent seek.

At the end of this web seminar, attendees will understand:

- What agents are looking for in their user experience
- How new technologies can be used to improve the user experience for agents and brokers
- What some carriers have done to improve the experience

Presenters:
- Bob Burns, Product Management, LexisNexis (Insurity)
- Frank Sentner, Director of Strategic Technology, The Council of Insurance Agency & Brokers

For more information on related topics, visit the following channels:

• Enterprise Technologies
• Technology & IT Management