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Presents a FREE Web Seminar...

Billing as a Customer Service Tool

Available On-Demand
Date held: September 11, 2008
Hosted by: Insurance Networking News
Duration: One Hour

Competition in the insurance industry has increased dramatically in the last few years and insurance companies are turning to technology more often than ever to increase process efficiency, improve customer service and provide a significant competitive advantage. The traditional "back-office" functions, such as billing and accounts receivable (A/R), are an often overlooked, client-facing area where it just makes good sense to strive for improvement. Billing systems and services have emerged as the new "it" tool for delivering the exceptional service policyholders want, expect and demand, while increasing the chance for insurance companies to personalize interactions with policyholders. As many insurers have realized, a need has evolved for modern billing solutions that embrace the technologies available in the 21st Century. This session will discuss how industry analysts, business managers and C-level insurance executives can use new billing technologies to improve customer service, channel satisfaction and retention, offer cross-sell possibilities, and improve cash flow due to enhanced collection systems and processes.

Target Audience:
Executives, VPs, directors and LOB managers responsible for the functional areas of technology and operations should attend this event. The content of this session will have practical applications for those at property/casualty, life, health and reinsurance carriers, agencies and brokerage companies of all sizes.

After participating in this web seminar, attendees will be able to:
1. List ways new billing technologies can improve customer service;
2. Identify touchpoints in the billing process where the possibility for interaction with policyholders can be increased and where personalization can be introduced; and
3. Leverage billing technologies to increase cross-selling opportunities and improve overall company cash flow.

Moderator:
William Kenealy, Associate Editor – Insurance Networking News

Speakers:
William McCarter, President, P&C Division – MajescoMastek
Matt Josefowicz, Insurance Practice Leader/Principal – Novarica
Craig Johnson, CFO – FCCI Group


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