
Date held: November 7, 2007
Hosted by: Insurance Networking News
Duration: One hour
Claims handling represents the most important interaction between an insurance carrier and its policyholders. And there are few areas that have such a dramatic impact on the customer relationship as the claims process does.
The preponderance of claims systems today are still labor-intensive, paper-driven processes that are slow, inefficient, and costly. And these processes constrict your ability to communicate with your claimants to the point that it can literally make or break your customer relationships.
Find out how property and casualty insurers are transforming their claims correspondence processes and having a positive impact on their customer relationships.
For more information on related topics, visit the following channels:
Claims Archive
Data Management Archive
Customer Operations Archive