Presents a FREE Web Seminar...

Mission (Not) Impossible: Operational Transformation with Case Management

Available On-Demand
Date Held: February 27, 2013
Hosted by: Insurance Networking News
Duration: 60 Mins.
Sponsor: IBM & IPD

Navigating the complex dynamics of the insurance industry is tough -- and could seem downright impossible without the right process and system capabilities in place to support business operational goals. Learn how leading insurers are transforming their operations through the addition of next-generation “case management” tools and solutions.

In this webinar, moderated by INN’s Pat Speer, you’ll hear from industry expert Deb Smallwood, SMA Founder, who will offer key insights on the industry’s efforts to drive growth, cost containment and business optimization by focusing knowledge workers on their true value-added potential. She will discuss the current operational constraints to Transformation, defined as the achievement of industry-leading operational success measures.

Ms. Smallwood and professionals from IBM and IPD will discuss what is often missing from both old and new core systems and how companies like Sun Life Financial accomplished their transformational mission by adding these critical capabilities to their legacy systems to truly lead their industries in business outcomes such as.

  • Revenue Growth
  • Customer Retention
  • Productivity
  • Strategic Agility

What was impossible is now possible. Make Operational Transformation your mission in 2013: Register today!


Deb Smallwood, Founder, SMA (Strategy Meets Action)

Joe Dzigiel, World Wide Industry Solutions Executive, IBM, Insurance Segment

Steven Racine, President and CEO of IPD

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