Improve Your Customer Engagement Model in Insurance Services
Available On-Demand
Date Held: June 21, 2012
Hosted by: Insurance Networking News
Duration: 60 Minutes
Sponsor: Kofax
Many businesses today are at critical crossroads. Sluggish economic growth, uncertainty about the future, and tightening regulatory pressures are putting businesses in a bind. Add to this the rising power of consumers. Armed with the web and mobile devices, customers today enjoy tremendous leverage to shop around, switch to a competitor, and engage companies with greater control. Forward-thinking companies are jumping on the movement and shifting from operations and cost-centric efforts to initiatives that enhance the customer experience. Customer-focused solutions are the foundation for creating better customer engagements across all touch points in the customer relationship.
Join us for a webcast featuring Celent to learn ways to adopt a customer driven approach that will:
- Drive revenue
- Increase customer retention
- Gain a competitive edge
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