Modernize Insurance Distribution Systems to Transform Your Legacy Systems & Become Customer-Centric
Available On-Demand
Date Held: March 15, 2012
Hosted by: Insurance Networking News
Duration: 60 Minutes
Sponsor: NexJ Systems
Large scale changes in demographics of both agents and customers, coupled with adoption of new communication channels and new information technology, is forcing CIO’s and CTO’s of insurance companies to change their playbooks. The distribution of insurance is incredibly competitive and a lack of agile systems can make an insurer unable to compete. A key differentiator for insurance companies is their ability to not only take advantage of new information and telecommunications technology, but also to be able to modernize their existing producer and customer facing systems with a minimum amount of disruption. By modernizing their systems and architecture, insurers will be able to improve agent retention and productivity and ultimately improve customer service, customer loyalty and revenue. This webinar will look at some the realities of modernization in insurance and approaches to help insurers become more customer-centric and address the needs of their customers across all channels.
Join Insurance Networking News moderator, Ara Trembly, Matthew Josefowicz, Partner & Managing Director, Novarica and Rob Tyrie, Vice President, Insurance Solutions, from NexJ Systems to discuss:
- How insurers can modernize their systems to provide agents with the rich information and improved ease of use that are critical to agent success
- How insurers can give their agents comprehensive customer information
- How an intelligent business model can be used to automate workflows that proactively allow the agent to engage with their customer or prospect
- How insurers can create and develop new Customer Loyalty Program based on activities like Insurance Reviews
- What some insurance companies have done to transform and modernize their systems for agility, and
- What steps insurance companies can make to take advantage of new technology available today
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