Who is Buying What

Kiln Upgrades Claims Software with FINEOS

February 7, 2012

Kiln, an insurance and reinsurance underwriting group, will use FINEOS Express for its claims operations, says FINEOS Corp., a provider of claims management software. Kiln works within a number of business areas, including property and special lines, marine and special risks, reinsurance, accident and health, aviation, life and enterprise risk.

FINEOS says Express is the version of FINEOS Claims specifically developed for the London market. It will be rolled out across all lines of business and become the common platform for Kiln operations in the United Kingdom, Belgium, France, Germany, Brazil, South Africa, Hong Kong and Singapore.

The decision to move to a modern, web-based claims system was driven by Kiln’s continued focus on delivering a first-class claim-handling and settlement service to its clients within the Lloyd’s market, says FINEOS. Following a thorough evaluation of claims solutions in the market, Kiln opted for FINEOS – a fully-configured claims solution designed for organizations where the primary operation is as a Lloyd's Syndicate.

Auto-Owners Selects Guidewire's ClaimCenter

January 30, 2012

Auto-Owners Insurance Co., a P&C insurer, has selected ClaimCenter, a claims management solution from Guidewire Software Inc., as its new claims management system. Guidewire is a provider of core system software to P&C insurers. Auto-Owners will implement ClaimCenter to support the management of its commercial and personal lines claims.

Guidewire says ClaimCenter will enable Auto-Owners to deliver improvements to its business processes with its independent agency partners, enhance loss reporting and incorporate technology in response to increasing mobile technology demands. In addition, Auto-Owners will be able to provide its staff with a more comprehensive view of claims and enhance management visibility into claim status and performance metrics; and increase operational efficiency through automation across claims processes, freeing claim representatives to focus on high-value tasks.

Crump, iPipeline Strike Deal

January 24, 2012

Just a week after receiving a “significant” investment from venture capital firm Technology Crossover Ventures, iPipeline has been selected by Crump Life Insurance Services to automate and streamline business processes for Crump’s associates, producers and 200,000 agents.

Specifically, Crump has opted for iPipeline’s CRM for Insurance, Forms (content) and iGO e-app software solutions.

“Having Crump as a strategic distribution customer on our platform is an enormous accomplishment for iPipeline,” says Tim Wallace, CEO, iPipeline. “Our strategy for the future is to deliver the ‘next-generation’ of an integrated agent platform—one that dramatically improves the marketing, selling, and processing of insurance.  We are pleased to be one of Crump’s technology partners and highly value the company’s use of our platform.”

Seeking to optimize the productivity of associates and producers, Crump is turning to automation and straight-through processing.

“Crump is proactively pursuing the use of time- and cost-saving solutions such as iPipeline’s forms repository and iGO e-App to support the straight-through processing initiatives of our carriers,” says Ron Alexander, SVP, Growth Initiatives, Crump.

“The CRM solution in the Distribution Suite enables our brokerage managers across the United States to manage leads, opportunities, policy status and other business activities via a custom dashboard,” says Michael Martini, EVP, Institutional Distribution, Crump, adding that CRM for Insurance will exchange information with the company’s agency management system “around the clock.”

AXA Selects Fraud Prevention Service

January 19, 2012

AXA has signed up to use BAE Systems Detica NetReveal insurance claims fraud prevention service as part of an initiative to select a single solution across the group.

NetReveal reduces the risk of fraudulent customer claims and improves investigation times for personal and commercial motor and property lines of business, according to BAE, which also claims that AXA can benefit from the standardization of processes, workflows and reporting across the company’s global business units.

By enabling investigators to monitor and clearly identify and prioritize suspicious activity as well as access and analyze customer data, AXA entities should be able to improve customer service through faster claims handling times, says BAE. AXA also can minimize the time and resources spent on investigating claims incorrectly flagged as being suspicious.

NetReveal is designed to link related entities within a company’s data to reveal networks of suspicious activity that otherwise are hidden beneath seemingly innocuous claims. Unlike traditional rules-based systems that only can monitor fraud methods already known to occur, the NetReveal solution provides a single view of customers and their known associates, scoring individual and network behaviors across an organization’s entire portfolio of products and brands, says BAE. In doing so, it facilitates the speedy resolution of honest claims and effective decision making at policy inception, while uncovering and prioritizing the risks associated with suspicious activity.

First American Title Opts for HP Infrastructure

January 17, 2012

First American Title Insurance Co. has upgraded its data center to a Converged Infrastructure from HP, to improve delivery of title and escrow services, while supporting business growth.

HP says First American chose to use the ProLiant DL980 G7 server, running Microsoft Windows Server 2008 R2 Enterprise Edition and Microsoft SQL Server 2008. The ProLiant improves scalability, availability and energy efficiency. Converged Infrastructure, says HP, delivers a unified management framework that allows clients to easily manage mixed environments of Integrity and ProLiant servers.

Converged Infrastructure enabled First American to move its existing Windows SQL Server environment from HP Integrity to the new HP DL980 systems smoothly and with minimal disruption, says HP. The DL980 servers enabled First American to recognize significant space and power savings. These results led First American to use DL980 servers for other workload-intensive applications, including its data warehouse solution.

HP says DL980 reduced extract, transform and load processing time from eight to 2.5 hours, and has improved service delivery time by 70 percent. First American relies on HP Mission Critical Services to maintain peak performance of its infrastructure. Converged Infrastructure is a key component of the Instant-On Enterprise, which embeds technology in everything it does to serve customers, employees, partners and citizens with whatever they need, instantly.

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