Corporate Insight Launches Retirement Plan Monitor

Subscription service to track and review web resources for 16 providers of defined contribution plans, including ING, New York Life and Principal.

Virtual Water Cooler, October 2, 2012

Chris McMahon

Corporate Insight, a provider of competitive intelligence to the financial services industry, announced Retirement Plan Monitor, a new subscription research service that will track the web capabilities and marketing materials from retirement plan sponsors for plan participants. The service is designed to offer an unbiased view of the user experience and will monitor live accounts held by actual plan participants.

“Retirement plan participants are increasingly turning to the web to manage their plan investments. Unfortunately, the resources available to them are sometimes sub-par compared to what many brokerages and banks provide to their customers,” said Drew Maresca, senior analyst for Retirement Plan Monitor. “Retirement Plan Monitor will provide firms with an informed look at the online capabilities and participant communications that their competitors provide, along with Corporate Insight’s analysis of industry trends and best practices. We are confident this will make it easier for our subscribers to create a best-in-class online user experience for plan participants.”

Retirement Plan Monitor will track defined contribution plan providers, including:

• ADP

• MassMutual

• AON Hewitt

• Mercer

• Bank of America/Merrill Lynch

• New York Life

• Charles Schwab

• Principal

• Diversified

• TIAA-CREF

• Fidelity

• T. Rowe Price

• Great West

• Vanguard

• ING

• Wells Fargo

Retirement Plan Monitor’s inaugural run will analyze three essential elements of the plan participant website experience:

1. Account maintenance resources

2. Investment information

3. Navigation

In the coming months, Corporate Insight will review the key aspects of each website, report on site changes, and identify trends and best practices. Future reports will focus on retirement planning tools and calculators, transaction capabilities, account statements, marketing materials and other online features and services.

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