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Statistically Speaking

Americans Increasingly Embrace Self-Service

Bill Kenealy
Eight million Americans now opt for self-directed health plans, according to new survey.

Real Time Catching On

Survey sees increasing numbers of agents and brokers leveraging real-time technology tools to handle policy rating and sales, manage customer inquiries, and deliver service.

An Onus of Innovation

By INN Editorial Staff
A new survey finds widespread enthusiasm for the benefits realized from innovation, tempered with the reality of tight information technology budgets.

Narrowing The Focus

By INN Editorial Staff
With few seeing the economic malaise lifting anytime soon, IT budgets will shift in focus, if not size.

CIOs Ponder a Year of New Predicaments

Pressures and priorities prevail upon insurer CIOs consciousness' at all times, but growing the business in this precarious economy tops the list in 2009.

Spotlights