Creating A Superior Customer Experience

Posted: December 13, 2012


Once considered core systems that were integrally tied to an insurer’s back office operations, both claims and billing are now known for the benefits they provide to the front office. As a result, spending on these systems is expected to increase dramatically. In fact, by 2015, insurance carriers are predicted to shift spending on billing systems from their own internal development to buying the technology and services they need from vendors. This special report investigates exactly what technology insurers are buying, why they are buying them and how the are implementing the new technology.


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