Carrie Burns, Senior Managing Editor
If insurers succeed in excising all elements of risk from within their own walls, they may in turn run the risk of stifling learning and creativity.
Pat Speer, Editor-In-Chief
INN is striving to recalibrate the balance between print and digital editorial offerings.
Pat Speer, Editor-In-Chief
Legislative moves to squash systemic risk may portend a heavier hand in insurance regulation.
Bill Kenealy, Senior Editor
As the issue of a federal charter for insurers once again engulfs Capitol Hill, the chance of a separate deal for life insurers rises.
Pat Speer, Editor-In-Chief
When it comes to customer service, technology can amplify a bad customer experience.
Vicki Enderby
Insurers often label legacy expertise as "outdated," yet these are the minds and theories that built the industry.
Donna Popow
Predictive modeling may be a useful tool, but it shouldn't be used as
a shortcut for the claims process.
Marcus Ryu
Despite challenging market conditions, forward-looking insurers should consider the merits of core system investment.
Marty Ellingsworth and David Cummings
P&C insurers must be relentless in using predictive analytics in pursuit of optimal business outcomes.
Deb Smallwood
Carriers need to focus on enterprise linkage to avoid applying a modern solution to old business requirements.
Randy Rodriguez
Carriers willing to consider replacing legacy systems with cloud computing initiatives can reap many benefits.
Dave Hanley
Technology can integrate loss-inspection reports into workflows, and create a standardized way to collect and decipher information.
Susan Hutt
Iterative methodologies and sound product architectures reduce risk, and yield faster return on investment.
Nicole Kealey
Rich Internet applications offer insurers expanded opportunities to interact with customers, brokers and agents.
Clare DeNicola
The state of health care is changing. Insurers need to change with it and develop ways to connect with health care providers.