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Opinion

Insurance Experts' Forum

Nothing Ventured, Nothing Gained

Carrie Burns, Senior Managing Editor
If insurers succeed in excising all elements of risk from within their own walls, they may in turn run the risk of stifling learning and creativity.

On Creating a Digital Community

Pat Speer, Editor-In-Chief
INN is striving to recalibrate the balance between print and digital editorial offerings.

Welcome to Big Brother Insurance Inc.

Pat Speer, Editor-In-Chief
Legislative moves to squash systemic risk may portend a heavier hand in insurance regulation.

A Separate Peace?

Bill Kenealy, Senior Editor
As the issue of a federal charter for insurers once again engulfs Capitol Hill, the chance of a separate deal for life insurers rises.

Insurers Losing One "Nobody" at a Time

Pat Speer, Editor-In-Chief
When it comes to customer service, technology can amplify a bad customer experience.

Counterpoint

Capturing a Fading Voice Before it is Lost to Us

Vicki Enderby
Insurers often label legacy expertise as "outdated," yet these are the minds and theories that built the industry.

Models Are Not Reality

Donna Popow
Predictive modeling may be a useful tool, but it shouldn't be used as a shortcut for the claims process.

Now's Not a Time to Hide

Marcus Ryu
Despite challenging market conditions, forward-looking insurers should consider the merits of core system investment.

Pricing Is The Sweet Spot

Marty Ellingsworth and David Cummings
P&C insurers must be relentless in using predictive analytics in pursuit of optimal business outcomes.

The Policy Admin Paradox

Deb Smallwood
Carriers need to focus on enterprise linkage to avoid applying a modern solution to old business requirements.

Vantage Point

Insurers Can Find Sunshine in the Cloud

Randy Rodriguez
Carriers willing to consider replacing legacy systems with cloud computing initiatives can reap many benefits.

Loss Control Processes Beg for Standardization

Dave Hanley
Technology can integrate loss-inspection reports into workflows, and create a standardized way to collect and decipher information.

7 Steps to Policy Admin Implementation Success

Susan Hutt
Iterative methodologies and sound product architectures reduce risk, and yield faster return on investment.

RIAs Deliver Agility

Nicole Kealey
Rich Internet applications offer insurers expanded opportunities to interact with customers, brokers and agents.

Health Insurers Must Boost Provider Connections Now

Clare DeNicola
The state of health care is changing. Insurers need to change with it and develop ways to connect with health care providers.

Spotlights