Workforce Management Tops List of Challenges in P&C Claims Survey
Biggest benefits from technologies include the use of automation and operational metrics, according to a new survey of chief claims officers by Towers Watson.
INN Breaking News, October 1, 2013
More than three-fourths (76 percent) of P&C insurers’ chief claim officers rank workforce management as their top claim-related challenge. It was identified along with achieving financial results (54 percent), and effectively integrating and leveraging technology innovations (54 percent) as a top three business issue in a new P&C Claim Officer Survey conducted by Towers Watson.
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