USAA Readies Voice Recognition for Its iPhone App
Insurer hires Nuance Communications' virtual assistant Nina to interact with its 2.25 million mobile downloaders.
February 22, 2013
The San Antonio company is adding voice recognition to its iPhone app in four states on March 5, followed by a full rollout to all members on April 5. The Siri-like feature, called Virtual Mobile Assistant, will broaden the ways in which members can communicate what they want to do through the mobile banking app while allowing USAA to make mobile banking appealing to a broader range of customers.
All Insurance Networking News articles are archived after 7 days. REGISTER NOW for unlimited access to all recently archived articles, as well as thousands of searchable stories. Registered Members also gain access to exclusive industry white paper downloads, web seminars, podcasts, e-books, and conference discounts. Qualified members may also choose to receive our free monthly magazine and any of our e-newsletters covering the latest breaking news, opinions from industry leaders and developing trends.