USAA Readies Voice Recognition for Its iPhone App

Insurer hires Nuance Communications' virtual assistant Nina to interact with its 2.25 million mobile downloaders.

February 22, 2013

Mary Wisniewski

The San Antonio company is adding voice recognition to its iPhone app in four states on March 5, followed by a full rollout to all members on April 5. The Siri-like feature, called Virtual Mobile Assistant, will broaden the ways in which members can communicate what they want to do through the mobile banking app while allowing USAA to make mobile banking appealing to a broader range of customers.

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