Top Initiative for 2013: Improve Claims Processes and Systems

Trillium survey finds 75 percent of claims systems should be upgraded or replaced within five years; analytics and better communication present opportunities to improve cost-effective customer satisfaction.

January 14, 2013

Chris McMahon

Lowering costs by improving claims processes and systems is the top initiative for insurance claims professionals, according to 93 percent of respondents in “Insurance Claims Survey,” by Trillium Software. And while insurers have been reluctant to touch reliable claims systems, three-quarters of Trillium survey participants said their current claims systems would be able to support them for fewer than five years. After claims, process-improvement initiatives include staff training, software implementation and reorganization are the next priorities, Trillium said.

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