Top Health Insurers for Customer Satisfaction

Kaiser Foundation and SelectHealth ranked highest overall, J.D. Power survey finds insufficient coverage decreases health plan satisfaction.

INN Breaking News, March 20, 2014

Chris McMahon

Forty-one percent of health plan members say they do not have enough coverage for routine visits, serious illness or injury, health and wellness programs, routine diagnostics and drug coverage, according to the J.D. Power 2014 Member Health Plan Study. And, more than any other issue, concern over a lack of coverage negatively impacts overall satisfaction by 133 points on a 1,000-point scale.

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