Auto Insurance Satisfaction Reaches New High

Satisfaction highest among 'Loyal Advice Seekers;' Auto-Owners, State Farm and The Hartford lead the pack, J.D. Power says.

June 20, 2014

Chris McMahon

Customer satisfaction with auto insurers now is at a record-high, despite premium increases over the past five years, according to the J.D. Power 2014 U.S. Auto Insurance Study. The survey measured customer satisfaction in five areas, including interaction, price, policy offerings, billing and payment, and claims. Results are based on responses from 44,661 auto insurance customers, collected in March and April 2014.

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