Smartphones Favored for Customer Service Interactions
While online service is preferred overall, Celent survey also found that younger consumers favor face-to-face interactions for complex customer service issues.
To continue, please sign in or become a member.
Join the INN community
MEMBERSHIP IS FREE
- Full access to the industry's most comprehensive daily report, including news, analysis and insight.
- Daily, weekly, and topic-based newsletters and alerts.
- Web seminars, white papers, and research from authoritative contributors.
Have an account?
SIGN IN HERE