Technical Difficulties Plague ACA Satisfaction

Many consumers find health care websites tough to navigate and are not satisfied overall, says J.D. Power survey.

July 11, 2014

Jay Blickstein

Even with the new health care options offered by the Affordable Care Act, many U.S. citizens are still uninsured or underserved due to obstacles not related to cost, such as technical problems and lack of information from health exchanges, according to J.D. Power’s “2014 Health Insurance Marketplace Shopper Study.”

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