Customer Satisfaction with Auto Claims Increases Year-Over-Year

Auto-Owners, Amica and Erie Insurance lead the pack in overall satisfaction, according to J.D. Power study. Fairness, ability to manage expectations and communicating the progress of a claim most important.

October 30, 2012

Chris McMahon

Consumers are more satisfied with their auto insurance claims experience, primarily as a result of their perceptions of the fairness of settlement terms, according to the “2012 U.S. Auto Claims Satisfaction Study,” from J.D. Power and Associates.

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