Personal Lines Insurer Improves its View of the Customer

Novarica Research Council Impact Award Nominee of the Day—Expansion Category: Through a pair of CSR-focused projects, PEMCO Mutual Insurance Company created a customer-centric perspective that has led to better customer service and improved sales opportunities.

October 29, 2012

Carrie Burns

Below is the 12th of 13 Novarica Research Council Impact Award nominee case studies that INN is presenting, in no particular order. The awards, which will be presented at the research and advisory firm’s November 14th event in New York, honor best practices in insurance industry IT initiatives and strategy.

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