Realizing the Power of Claims Excellence

In a crowded and price-driven market, Grange Insurance is concentrating on claims tech initiatives to retain customers and drive profitability.

June 27, 2014

Chris McMahon

The personal auto insurance business has long been extremely competitive, and was the first to be affected by commodification, digitalization and consumerization. These trends have left tier 2 and tier 3 insurers with the arduous task of remaining profitable in an increasingly crowded, price-driven and homogenous market.

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