Claims and the Customer Connection

Insurers increase focus on improving customer satisfaction and retention through more effective claims processing, according to recent survey.

INN Breaking News, April 25, 2014

Carrie Burns

To improve claims customer satisfaction and retention, insurers say they must focus on monitoring, evaluating and improving adjuster interactions with customers and reducing cycle times, according to a recent survey from Trillium Software, provider of claims data-quality software.

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