Billing Systems Increasingly Viewed as Customer Service Applications

Real-time capabilities, online and other payment options can increase customers and agents’ trust and satisfaction levels, Novarica said.

INN Breaking News, December 13, 2013

Chris McMahon

New billing systems can have substantial effect on insurers, as legacy billing technologies can limit the efficiency internal operations, the effectiveness of customer service, speed to market for billing features and present obstacles to delivering capabilities to agents and policyholders, according to “Property/Casualty Billing Systems: A Novarica Market Navigator Report.”

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