Average P&C Insurer to Spend $17.5 Million on Claims Modernization

Insurance Networking News, November 15, 2012

Chris McMahon

Accenture Property & Casualty Insurance Services said it commissioned the survey to better understand the business challenges and investment priorities of U.S. claims executives, and the enhancements to core claims processes and systems that they believe are needed. The survey included 50 U.S. P&C insurers; respondents were C-level claims executives, including heads of claims, VPs of claims and claims supervisors. Interviews were conducted by telephone in the spring of 2012. Among participants, 16 had net premiums written (NPW) of more than $1 billion; 9 had NPW of $500 million to $999 million; and 25 had NPW of $100 million to $499 million.

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