Average P&C Insurer to Spend $17.5 Million on Claims Modernization

INN Breaking News, November 15, 2012

Chris McMahon

“Claims systems are central to P&C insurers’ performance but the industry continues to struggle in this area,” said John Del Santo, global managing director of Accenture's Insurance practice. “There is significant potential for improvements, particularly in the areas of loss cost management and expense efficiency. Doing so will require a highly coordinated approach to claims operating models, focusing on people, processes and technologies.”

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