Andesa Releases Customer Self-Service Portal

Policy Self-Service Portal is designed to give more control to customers while cutting insurers’ customer service expenses.

Insurance Networking News, March 19, 2013

Justin Stephani

Andesa Services Inc., provider of policy administration, plan administration and support solutions to life insurance and annuity carriers and producers, launched a Policy Self-Service Portal today, which is billed as enabling policy owners to access and manage policy information via a secure, web-based platform.

With the Policy Self-Service Portal software, Andesa said, policyholders can handle routine policy maintenance, which mitigates the need for carriers to establish call centers. The system’s interface is designed to allow end customers to directly access policy information.

“These days, policyholders expect that self-service options will be available to them,” said Ron Scheese, Andesa Services president and CEO. “From their 401(k) and IRA to their credit card and mortgage, end customers are used to being able to make account changes and access information themselves. The Policy Self-Service Portal allows carriers to offer modern self-service tools as part of their customer service offerings. This is an important step toward reducing costs while improving policyholder satisfaction.”

The Policy Self-Service Portal works in concert with Andesa’s Integrated New Business Portal, launched last week, in an attempt to increase efficiency in enrollment and new business processes.

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