USAA Shines Among Top 25 Insurers for Auto Claims Satisfaction
Claims satisfaction is up three points overall thanks to better scores for the first notice of loss process and faster claims payments.
INN Breaking News, October 31, 2013
Customer satisfaction with auto insurance claims handling is improving, according to the latest data in J.D. Power’s “2013 U.S. Auto Claims Satisfaction Study,” due in large part to insurers’ improvements in managing the first notice of loss (FNOL) process and providing faster payments to claimants.
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