Auto Claims Satisfaction Climbs as Payment Times Decrease
Vehicle repair times and satisfaction with the repair process both decline, however.
January 25, 2013
As repairable and total loss claims are being paid faster, overall claimant satisfaction with the auto insurance claims process increased in the fourth quarter of 2012, according to “2013 U.S. Auto Claims Satisfaction Study—Wave 1,” a study by J.D. Power and Associates.
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