Auto Claims Satisfaction Climbs as Payment Times Decrease

Vehicle repair times and satisfaction with the repair process both decline, however.

January 25, 2013

Justin Stephani

As repairable and total loss claims are being paid faster, overall claimant satisfaction with the auto insurance claims process increased in the fourth quarter of 2012, according to “2013 U.S. Auto Claims Satisfaction Study—Wave 1,” a study by J.D. Power and Associates.

Get access to this article and thousands more...

All Insurance Networking News articles are archived after 7 days. REGISTER NOW for unlimited access to all recently archived articles, as well as thousands of searchable stories. Registered Members also gain access to exclusive industry white paper downloads, web seminars, podcasts, e-books, and conference discounts. Qualified members may also choose to receive our free monthly magazine and any of our e-newsletters covering the latest breaking news, opinions from industry leaders and developing trends.

Already Registered?

Free Site Registration