Aetna Announces International Claims Filing App

Health insurer designs app enabling policyholders outside the United States to submit claims using smartphone cameras.

Insurance Networking News, February 25, 2013

Justin Stephani

This morning, Aetna introduced a free Mobile Assistant App, designed to enable international customers to file medical claims and receipts using either Apple or Android smartphones.

Members can use the camera on their phones to take pictures of their documents and submit claims.

“At Aetna, we are harnessing the power of technology to connect our customers to personal health data so they can manage all aspects of their health, on their terms, when and where it suits them,” said Sandip Patel, head of Aetna International. “Our Mobile Assistant App is one more way we are helping our global customers take charge of their health and health care.”

Currently available to Aetna’s international customers living outside of the United States, the Mobile Assistant App will be rolled out to U.S. expatriates later this year. In December 2012, according to Aetna, the Forum for Expatriate Management honored the company with an Asia-EMMA award for the most innovative use of technology in global mobility. However, the app is not available for members covered by health benefit plans in China, where regulations require original documents to be submitted.

For more information on related topics, visit the following channels:

• Claims
• Customer Service
• Customer Operations