The Strategic Impact of Claims Technologies

Experience is critical to customer satisfaction and retention, but even more crucial is balancing satisfaction with cost-effectiveness.

Insurance Networking News, January 2, 2013

Karlyn Carnahan

Insurers' ability to process claims effectively has never been more important to their financial results and customer experience. Look at most any carrier's website and you'll see lots of language touting their fast, fair and friendly claims-processing practices and customer-satisfaction statistics.

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