Mobile Claims Apps: From Front to Back
Mobile claims applications clearly have the potential to increase customer satisfaction by offering greater speed, accuracy and transparency into processes that were previously opaque. But without proper planning, they can prove to be a double-edged sword.
January 2, 2013
Superstorm Sandy hit the East Coast on Oct. 30, 2012 and for days lashed the region with high winds and rain. From that day through November 5, Allstate Corp., the nation's largest publicly traded personal lines insurer, received almost 14,000 claims submissions online and through mobile claims applications, representing a 116-percent increase compared to a non-catastrophe week.
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