Large Insurers Lead the Claims Change

As large insurers' investments in claims technologies continue to increase and pay off in competitive advantage, more and more insurers are being lured into similar spending strategies.

January 2, 2013

INN Editorial Staff

As a whole, insurers have been reluctant to touch their reliable claims systems—let alone reaping serious competitive advantage by investing heavily in them. Nearly 80 percent of insurers, according to Towers Watson's "Property & Casualty Claim Officer Survey," are not beyond "initiative exploration of claims-related predictive analytics."

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