Automated Processing Pays Off

May 1, 2012

Bob Violino

"Consumers will expect to be able to enroll with a health plan, pay their bills and have their claims processed, all in real time," Pendleton says. "They will expect their deductibles to reflect activity in real time, so if they see a doctor and then head to the pharmacy, the pharmacy would know if they had met their deductible during the doctor's office visit. Our technology stack supports all of these functions in real time today."

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