Much Work to be Done Before the Boomers Bolt

Insurers need to utilize a graying IT workforce to keep systems modernization projects on track.

Managing Managed Services Agreements

IT leaders need to pay close attention to service-level agreements, definitions around concepts such as availability and uptime, and exit clauses in case a deal goes south.

Improve All Touchpoints With BPM

An incremental approach highlighting small victories and meaningful metrics is key to facilitating acceptance.

Making the Most Out of Smartphone Apps

Smartphone apps may be key as a multi-channel communication strategy in the future.

Introducing Standards: How to Ease the Pain

Preparatory work to achieve a business/IT consensus can pay dividends when carriers embark on standards initiatives.

Taking Tally of Accounting

A new report looks at the special accounting considerations insurers must make, and asks whether insurance needs its own accounting model.

The Insurance Executive's Innovation Primer

A new survey reveals the skills executives need to cultivate and foster innovation.

Becoming a Carrier of Choice

Implementing real-time connectivity solutions could be the deciding factor when it comes to an independent agent's carrier of choice.

Deconstructing Data Quality

Insurance consultant Mark Gorman says for carriers, quality data should mean more than getting the numbers right on a report.

Industry Priorities Solutions

Solutions

Who's Buying What

Recent deals for technology software and services

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