Solutions
Insurance Networking News, May 1, 2009
MOBILE TECHNOLOGY FOR RISK INSPECTION
Boston-based Karen Clark & Co. has launched RiskRover, a new software product that helps insurance companies collect and analyze data from property inspections.
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The RiskRover software is designed for field inspectors and loss control specialists, and intended to be installed on a "smartphone" or similar handheld device for use in the field. With RiskRover, an inspector can capture detailed property attributes using customizable data fields, photos and videos with tags, and handwritten notes and sketches. The application, which can be deployed on devices that use the Windows mobile operating system, also can record the address and coordinates of the property using the device's GPS system.
The information collected during the inspection is instantly transmitted to an online database for immediate accessibility. The included RiskInsight interface allows underwriters and other staff to easily query and view the data and photos captured by RiskRover. The company says the application helps insurers obtain better information about the properties they insure, while increasing the efficiency of inspectors and underwriters. By capturing inspection data electronically, RiskRover relieves inspectors of the additional step of transcribing observations into a report.
STOREDIQ ENHANCES E-DISCOVERY PRODUCT
Austin, Texas-based StoredIQ Inc., a provider of information management and e-discovery technologies, has expanded its eDiscovery solution to fully support Symantec Enterprise Vault as a recognized data source during the legal discovery process.
StoredIQ offers Enterprise Vault customers access to a broad set of data sources in addition to an e-mail archive, and it automates the previously manual tasks of collecting, processing and preparing responsive data for litigation review. Using StoredIQ technology for topology mapping, classification and search, companies can rapidly target, collect, preserve and process potentially relevant documents with a legally defensible method, reducing legal risk while saving collection, preservation and processing expense, the company says.
"StoredIQ can quickly and defensibly identify all responsive data across the entire enterprise where it natively resides, including within Enterprise Vault," says Christine Taylor, analyst with Hopkinton, Mass.-based Taneja Group.
CSC USES VIRTUALIZATION TO BETTER BPO OFFERING
Falls Church, Va.-based Computer Sciences Corp. (CSC) is utilizing desktop virtualization solutions from Santa Clara, Calif.-based Sun Microsystems Inc. at three CSC financial services business process outsourcing (BPO) locations.
Focusing on installations in Jacksonville, Ill., Nashville, Tenn., and Irving, Texas, the upgrades are part of a broader CSC initiative to enhance data security, reduce costs and save energy.
In 2009, CSC intends to replace more than 2,500 desktop computers at 17 U.S. operations serving clients in life and annuity insurance, property/casualty insurance and banking.
The company says the Sun Ray-based solution will enable CSC financial services clients to realize the benefits of a virtualized environment, by allowing administrators to host and centrally manage virtual desktop machines on servers in the data center, while giving end users a full desktop computer experience from a thin-client center desktops.
"CSC's investment in technological advancements such as the Sun Ray devices is one of the reasons we have relied on CSC for business process outsourcing for so many years," says Bonnie Wasgatt, SVP, Swiss Re.
TOTAL REWARDS SOFTWARE LAUNCHES AGENCY EDITION
Total Rewards Software Inc., a Rocklin, Calif.-based provider of on-demand total compensation statement software, has created a partnership program called the Agency Edition. Designed specifically for brokers and consultants, it provides a private-label version of the software, up to 70% commission or discounted pricing, sales and marketing support, dedicated implementation support and business intelligence modules as part of the partnership.
"This year, most employers are expecting no salary increases or bonus payouts," says Char Ruppel, VP of business development at Total Rewards Software. "Yet the value of their benefits program still represents nearly 30% of their employees total compensation. Most employees have no idea of the investment their employers are making on their behalf. The challenge then becomes how to promote total compensation to offset these cash compensation freezes with little or no HR budget."
Broker partners can produce several print statement formats as well as secure, password-protected online statements at the same time, and for the same cost using the private-label software. Business intelligence modules provide tracking, measuring and reporting statistics.
CHORDIANT RELEASES VERSION 6.2 OF CDM
Chordiant Software Inc., a Cupertino, Calif.-based provider of customer experience software and services, announced general availability of its flagship Chordiant Decision Management (CDM), version 6.2.
With this release, users can simulate and test the potential business impact of customer strategies before putting them into production, and then monitor and control their performance companywide or in any part of the business in real-time, the company says.
CDM 6.2 is designed to provide support for multi-byte character languages. For companies who require support for languages such as Chinese and Japanese, CDM 6.2 can receive input from multi-byte character data sources to support Next-Best-Action recommendations.
CDM 6.2 offers a business simulation module called Chordiant Cx Visual Business Director (Cx VBD), the company says. Cx VBD is designed to enable companies to monitor enterprisewide performance of customer experience strategies, simulate changes to those strategies on actual data and implement those changes in real-time.
CDM 6.2 is an upgraded strategy director module that delivers design-time simulation, enabling users to test and analyze the business impact of a new customer strategy on a defined user sample as the strategy is being developed, Choridiant says. The user will see graphed distributions of how the strategy will impact actions, offers, expected costs, revenues, profits, etc.
UTOPY'S SPEECH ANALYTICS RECEIVES NEW PATENT
UTOPY Inc., a San Francisco provider of customer intelligence and performance optimization solutions powered by speech analytics, announced it has been granted U.S. Patent No. 7,487,094 titled "System and method of call classification with context modeling based on composite words," by the United States Patent and Trademark Office. The patent covers the system and methods of classifying a human-to-human telephone conversation, such as in insurance call centers, into predefined categories of interest.
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