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February 9, 2012
The Truth about Online Self Service: Uncovering the Reality of What Customers Experience Online
February 16, 2012
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February 8, 2012 - February 10, 2011
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Features
Insurers Drill Deeper With Data Standards
While long ubiquitous in business-to-business transactions, internal use of standards is becoming more prevalent in the era of service-oriented architectures.
How to Navigate the New World of Outsourcing
Economic concerns and volatility in the marketplace have changed the outsourcing landscape, and insurers must adapt.
Empowering Your Agent
Property/casualty firms are offering agent portals with rich functionality to reduce costs and appeal to agents' pressing needs.
Cultivating Communication One Consumer at a Time
Insurers' use of Web 2.0 strategies and other rich Internet applications have allowed them to harvest a new audience.
Online Aggregators Can Drive Revenue
Insurers may not want to dismiss aggregators as "just another agency" most are poised to deliver on a unique value proposition.
Insurers Attacking Problems in Parallel
As computational needs of actuaries swell, distributed computing is gaining sway.
Insurers Testing the Waters for Solid State Drives
While the advantages of solid state hard drives are legion, it may be a while before they make a big impact in insurance data centers.
Statistically Speaking
An Onus of Innovation
A new survey finds widespread enthusiasm for the benefits realized from innovation, tempered with the reality of tight information technology budgets.
From The Staff
Welcome to Big Brother Insurance Inc.
Legislative moves to squash systemic risk may portend a heavier hand in insurance regulation.
Counterpoint
Models Are Not Reality
Predictive modeling may be a useful tool, but it shouldn't be used as a shortcut for the claims process.
Vantage Point
7 Steps to Policy Admin Implementation Success
Iterative methodologies and sound product architectures reduce risk, and yield faster return on investment.
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