Carriers Look to Strike ITO Balance

Leveraging information technology outsourcing without relinquishing control is a key for insurers.

Fighting Endemic Fraud

Bilked for billions of dollars annually and facing tough economic times, insurers are reaping benefits by outsourcing fraud mitigation.

Vacating the Premises: School's Out for Workers

From environmental benefits, to cost savings, to improved morale and productivity, insurers are starting to think and work outside the cube.

Patience Yields a New, Improved Agent Portal

Harford Mutual took advantage of the benefits of hindsight when building its interface.

Health Claims Processing Gets Automation Boost

By investing in new systems, health insurers are handling claims in near real-time-even at the provider's office.

Managing Vulnerability

While advanced computing and technology is typically a blessing, with more avenues for exploitation, it also can be a curse for IT security.

A New Take on the Evolving Workplace...

With their companies in a constant state of flux, insurers need to build flexibility into their organizational structure.

Promise of IT Innovation

Study shows that equity analysts reward insurers that stress process optimization.

Customer Service Involves More Than a Quick Quote

EFM software alongside CRM tools enhances the process of soliciting, capturing and analyzing customer feedback.

Solutions

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