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February 9, 2012
The Truth about Online Self Service: Uncovering the Reality of What Customers Experience Online
February 16, 2012
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February 8, 2012 - February 10, 2011
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Features
Carriers Corral Costs with Asset Management
As IT infrastructures become more complex, carriers look to a mix of new technologies and old methodologies.
Channels Work Together toward the Same Goal
Due to the development of different types of distribution channels, multi-channel integration may be more important than ever.
Marketing During a Down Economy Requires Insight
Technology's role is enhanced in a down economy, when carriers are challenged with hitting their target.
Everyone Wins With Document Management
A Florida-based insurer turned to a document management system to dramatically enhance the quality of its documents.
Carriers Confront the Changing Face of Storage
As insurers find new uses for data, the technology and architecture of warehousing must adapt.
Statistically Speaking
IT Salaries Stagnant
Given the stalling of the U.S. economy and concern for the soft market, it should come as no surprise to insurers that the growth of salaries for IT professionals has slowed as well.
From The Staff
Why Bill Left
Bill Gates' legacy to Microsoft will be its ability to compete for insurers' funds, even if the technology being offered is Open Source.
Vantage Point
Innovative Claims Service Through Strategic Web Use
Regional and niche carriers can use the Web to form closer bonds with their customers and reach target markets nationally.
Asked & Answered
Billing Systems Evolve
To keep pace with the evolving expectations of their customers, insurers are investing in this oft-overlooked core system.
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