Carriers Look to Spruce Up with BPM

Adopting the technology and methodology of business process management enables insurers to remodel their infrastructures.

Governing IT Decisions: Who’s in Charge?

IT governance requires IT leaders to understand the business, and business leaders to take ownership of technology decisions.

Billing System Overload?

Whether it's ripping and replacing or maintaining and enhancing, experts recommend insurers take action with their billing systems.

Innovating Service with an Eye Toward the Future

With an influx of tech-savvy customers, carriers must devise new customer service philosophies to meet differing service expectations.

Using Technology to Escape Spreadsheet Hell

New technologies and regulations have altered the way the insurance industry approaches financial management and reporting.

ECM Still Not a Priority

A majority of U.S. companies are not overly confident in their effectiveness in managing, controlling and utilizing electronic information.

Why Bill’s Leaving

Like many star athletes, Bill Gates wants to go out on top.

Bridging the Age Gap

Carriers can blend automation with personal service to reach multiple generations and achieve a competitive edge.

Underwriting & Predictive Models—A Strong Combo

Providing the underwriter with predictive models with thousands of synthesized variables may prove more profitable.

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Who’s Buying What: Recent Deals for Technology Software and Services

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