Who’s Buying What
Insurance Networking News, April 1, 2008
NATIONWIDE MUTUAL ADOPTS APP TESTING SOLUTION
Nationwide Mutual Insurance Co., Columbus, Ohio, implemented Voiyager Dynamic Application Discovery, Syntellect Inc.’s application testing solution designed to address comprehensive testing and quality assurance demands while reducing the time and effort required to design, deploy and maintain VoiceXML applications.
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“Our backlog of updates and need to protect the long-term cost controls and ultimate sustainability of our applications were the leading drivers to invest in Voiyager,” says Mike Perrin of Nationwide’s NSC Operations. “This technology enables us to validate a far greater span of our applications’ call flows in a time frame that was impossible for us to attempt using the manual methods previously available.”
Voiyager is designed to provide a comprehensive set of testing and validation features that complement quality assurance and ensure that Nationwide recognizes maximum value from its investment. Voiyager provides 100% application analysis, according to Phoenix-based Syntellect.
LINCOLN FINANCIAL GROUP CONVERTS PRODUCERS TO CSC
Lincoln Financial Group, Philadelphia, converted a block of agents and producers to El Segundo, Calif.-based Computer Sciences Corp.’s PerformancePlus in conjunction with the launch of a new product portfolio. PerformancePlus stores and manages detailed information on distributors and their relationships and computes compensation based on a wide range of commission formulas. Its reporting capabilities are designed to enable managers to measure distributor performance and profitability, and identify and customize compensation plans to fit changing business conditions.
“At Lincoln Financial Group we take an enterprisewide approach to serving our producers, regardless of the business areas they represent,” says Charles Cornelio, CIO and senior VP of Shared Services for Lincoln Financial Group. “PerformancePlus gives us the flexibility to meet our distribution partners’ needs, and enhances our ability to deliver accurate and timely payments.”
INSURER IMPLEMENTS CLAIMS MANAGEMENT SOLUTION
DaimlerChrysler Insurance Co. (DCIC), Farmington Hills, Mich., has implemented the iVOS system from Valley Oak Systems Inc., a San Ramon, Calif., unit of Chicago-based Aon Corp., as its “one-system” claims management solution. DCIC is a specialty insurance company offering property and casualty insurance programs to automobile dealerships.
“We have two primary lines of business—one for our car dealerships and another for other insurance programs. Previously, these businesses required two separate claims systems and two separate IT teams to support,” says Stephanie Sackfield, manager of insurance systems and support services at DCIC. “By moving to iVOS, we have now integrated our two businesses onto a single solution, enabling streamlined operations, simpler system maintenance, and one centralized data repository.”
The iVOS claims system is designed to offer a wide array of system capabilities to assist adjusters in processing claims, including diary, scheduling, document imaging, workflow management and automation tools. The system can be customized to meet an organization’s specific claims-management needs. Clients choose the modules essential to service their unique workflow, processes and business objectives.
Sackfield attributed the success of the implementation to the thorough business and system analysis performed by both organizations. DCIC and Valley Oak Systems launched a “deep dive” into business users’ needs. “This coordinated communication and sharing of information allowed our companies to become true business partners, working toward the same goals in a highly collaborative environment,” she says.
HEALTH INSURER SELECTS DATA MANAGEMENT PLATFORM
Vhi Healthcare, an Ireland-based provider provider of private medical insurance, selected San Mateo, Calif.-based Siperian Inc. to provide complete, real-time views of its customers, insurance product offerings and relationships. Siperian MDM Hub will be used to better understand the information requirements of Vhi’s 1.57 million members in order to deliver improved customer service, preventative healthcare information and insurance offerings. Supported from Siperian’s European operations, the insurer expects to significantly reduce call center response times and better address the needs of its private healthcare customers.
The deployment of Siperian MDM Hub will enable Vhi Healthcare to create unique member IDs, consolidate both patient and family data, and continue to offer quality, affordable healthcare to members.
Vhi Healthcare plans to deploy Siperian MDM Hub in stages to first streamline member communications and continually improve end-to-end customer experience. The company plans to extend the use of Siperian MDM Hub for online and self-service systems to provide improved access to members and healthcare professionals.
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