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Who’s Buying What: Recent deals for technology software and services

February 1, 2008

PREFERRED HEALTH CHOOSES SALES AUTOMATION SYSTEM

Implementation is currently underway at Wichita, Kan.-based Preferred Health Systems (PHS) for a sales automation system from Duck Creek Technologies Inc., Bolivar, Mo. The solution, due for first-phase production in summer of 2008, will provide PHS with an online rating, underwriting and proposal generation system for its multiple lines of business, including PPO, POS, HMO with dental and vision coverage for small and large groups.

The Duck Creek solution met a key PHS objective to find a system flexible enough to handle its multi-line business while providing brokers and marketing representatives the ability to manage their respective book of business via a Web portal. Utilizing the Duck Creek tool set, the PHS actuarial and product teams will be able to develop and deliver products quickly and efficiently, the company says.

The Duck Creek solution also will automate all rating and rules, eliminating the existing use of spreadsheets. Duck Creek’s Web services architecture will complement new and existing PHS installed systems, including HealthTrio connect.

SKYWIRE’S CCM ON TAP FOR NEWLY LAUNCHED INSURER

London-based PruProtect will use Customer Communications Management (CCM) solutions from Skywire Software, Frisco, Texas, to automate the design, production, management and delivery of all its policy-related correspondence. PruProtect is a new U.K. and South African joint venture between Prudential Insurance and Discovery Life.

The company will use Skywire Software’s CCM solution consisting of Documaker Studio, Documanage and Docupresentment to speed the process of creating or amending policy documents, welcome packs, renewal letters, claim letters and other key communications across all divisions and countries.

Skywire Software’s CCM solution can prescribe anything from standardized document content to branding elements such as logo positioning and font and color, thus ensuring both greater consistency and more centralized control across the organization.

The Skywire solution also offers PruProtect a workflow user interface that allows multiple participants from design, marketing, compliance and other relevant groups within the company to participate in the development and approval of customer-facing documents. By extending its existing CCM solution for Discovery Life to the new joint venture company, Skywire Software is delivering a workflow user interface with inquiry, reporting and e-mail/inbox facilities that meets the insurer’s needs, and one that operates effectively across two countries, three sites, and two time zones with cultural and business practice differences.

Based on similar benefits gained at Discovery Life, PruProtect expects to use the Skywire solution to achieve response rates to file requests of less than two seconds.

FIVE INSURERS CHOOSE IMAGERIGHT SOLUTIONS

ImageRight, a Conyers, Ga., provider of insurance-focused content management and workflow solutions, reports that it has won five new insurance organization clients.

Companies that recently purchased the ImageRight content management and workflow solutions system include:

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