More, Better, Now

Consumers are eager for a better customer experience, and while things are improving in the insurance space, the gap between the haves and the have-nots is getting deeper and wider.

Insurance Networking News, April 7, 2014

Chris McMahon

Consumers are eager for a better customer experience, and while things are improving in the insurance space, the gap between the haves and the have-nots is getting deeper and wider. This is an especially pressing issue for insurers because, fairly or unfairly, customer expectations are being raised by Internet retailers, banks and other financial services industries, which seem to have little trouble offering the ability to transact business, self-serve, review detailed account histories and customize communications methods, frequency and detail online.

Get access to this article and thousands more...

All Insurance Networking News articles are archived after 7 days. REGISTER NOW for unlimited access to all recently archived articles, as well as thousands of searchable stories. Registered Members also gain access to exclusive industry white paper downloads, web seminars, podcasts, e-books, and conference discounts. Qualified members may also choose to receive our free monthly magazine and any of our e-newsletters covering the latest breaking news, opinions from industry leaders and developing trends.

Already Registered?

Free Site Registration