Claims Process Altered By New Technologies

Use of Web-based applications and business process management is reducing cycle times, changing best practices.

Text Analytics Provides Insight into the Business

New users of text analytics prove beneficial to insurance parties.

Winds of Change: Incorporating Mobility

Responding to the increasingly itinerant business world, insurers have integrated a multitude of mobile solutions and strategies.

Scientific Approach Keeps Agency on the Fast Track

Adding metrics to customer touch points results in agency's ability to increase first-call closes and improve overall sales.

Sniffing Out Claims Fraud Before the Check is Cut

Thanks to new technologies, carriers are unearthing fraud such as "rent-a-patient" schemes and physician upcoding.

Consumers Will Abandon Problematic Web Sites

Insurance customers won't tolerate difficult navigation, endless loops that prevent transactions or other Web site challenges.

Regulatory Overkill or Politics as Usual?

If overkill on the regulatory compliance front is an agreed-upon problem, what is the agreed-upon solution?

Property Data Strategies: A Three-Point Model

A routine, "fit-for-purpose" data assessment helps carriers plan wisely.

Transparency is Crucial in Distribution Channels

Accuracy and visibility are vital in maintaining a motivated sales force and rolling out new products.

Agencies Can Benefit From Implementing ECM

Agencies that have not begun to embrace enterprise content management and workflow may have already missed the boat.

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