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Past Issues

November 2007

Features

Online Marketing Tools: A Mixed Bag of Opportunities
Insurers discover that mixing up online marketing strategies gets them the most bang for their buck.

The Steady Evolution of Online Customer Service
It's not just for call centers anymore—carriers are revamping their online customer services to attract and better serve their client base.

Once Separate, Banks and Insurers Now Intersect
Just as banks are acquiring insurance agencies, insurers are starting to offer consumers banking services.

Women Well-equipped to be Tech Leaders
According to INN's virtual caucus, women are naturally adept at merging business acumen and technology skills. By Pat Speer

What's In a Name?
Despite CRM's less than sterling reputation, building closer relationships with customers is still important.

GEICO Stays Connected with Help From Ma Bell
The direct-to-consumer insurer solved a capacity issue by employing a comprehensive managed service solution in its call centers.

Midwest Gainfully Leaves Legacy System Behind
New policy administration system helps position workers' compensation carrier for continued growth.

Statistically Speaking

Security Satisfaction Rises
A survey reveals 63% of systems administrators feel their organizations have budgeted sufficiently to support information security needs in 2007.

From The Staff

Keeping You in the Driver's Seat
Our readers have spoken and INN listened: Our second-annual technology solution provider awards will be enhanced with real-world examples of "visionaries" in action.

Counterpoint

Managing Data Management
Don't wait until the end of a project to think about data management. Incorporate it from the beginning.

Vantage Point

Life Left in Legacy Systems
Insurers are employing service-oriented architecture to revitalize and repurpose their aging mainframes.

Extras

News Briefs

Solutions

Who's Buying What: Recent deals for technology software and services

Spotlights