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Solutions

October 2007

ANALYZE ALL TYPES OF CUSTOMER FEEDBACK

Attensity Corp., a Palo Alto, Calif.-based business intelligence software provider, has released Attensity Voice of the Customer (VoC), a software solution designed to enable enterprises to analyze and act on all types of feedback from customers.

Attensity VoC employs the company's patented exhaustive extraction technology to automatically identify facts, opinions, requests, trends and trouble spots from the unstructured text of survey responses, service notes, e-mail messages, Web site forums, blog entries, news articles and other customer communications.

"We developed Attensity VoC to transform freeform customer feedback into structured, actionable data so companies can cut costs, boost revenues, retain customers and seize opportunities their competitors may never hear coming," says Craig Norris, CEO of Attensity.

COMP CLAIMS DEBIT CARD

MedRisk Inc., a claims services and medical management company headquartered in King of Prussia, Pa., has introduced a Visa-branded debit card for workers' compensation claims.

Dubbed the MPower Card, it is offered as a stand-alone product, or as part of MedRisk's CLAIMExpert suite of services. Claims payers electronically send payment files to MedRisk, which then coordinates with the bank to issue a card to each new claimant and deposit funds onto it. Subsequent claims payments are made by electronically transferring funds to existing cards.

Injured employees can use the card at ATMs, banks and wherever Visa is accepted. Claimants do not need to have a bank account, nor do they incur check-cashing fees when using the MPower Card, says the company.

DATAXCHANGE ADDS CARRIERS

E-Z Data Inc., a front-office systems provider headquartered in Pasadena, Calif., has added additional carriers to its community of DataXchange Online subscribers.

DataXchange Online is a data aggregation solution for the insurance brokerage industry, and is designed to electronically provide new business status, policy and commission information to the independent distribution channels of carriers.

Among the carriers joining are San Francisco-based West Coast Life Insurance Co. and Toronto-based Sun Life Financial Inc. DataXchange Online is compatible with ACORD and NAILBA data standards and requires no proprietary software in the carrier's data center.

CONNECT PEOPLE USING CUSTOMER ENGAGEMENT TECHNOLOGY

San Jose, Calif.-based Adobe Systems Inc. has introduced Adobe LiveCycle Enterprise Suite (ES), a family of software for automating processes that help businesses and governments engage with customers, citizens, partners and suppliers.

LiveCycle ES integrates the capabilities of Adobe Flex and PDF technologies, while leveraging the reach of Adobe Flash Player and Adobe Reader to enable a new class of "customer engagement" applications designed to easily connect people inside and outside organizations to internal information and processes.

Adobe will make LiveCycle ES available in two editions, LiveCycle ES Business Transformation Edition and LiveCycle ES Data Capture Edition. This will give customers the option of purchasing a base system to which they can add solution components, or purchasing several of the solution components in one package with a single price.

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