Slow on the Uptake

Inroads are being made on larger electronic health networks, yet some providers are lagging behind their clinic and hospital counterparts in the use of electronic medical/health records.

M&A Pains Stifle Efforts To Shore Up Call Centers

The role of the contact center is changing, and looms large in the typical insurer's ability to retain customers and grow the business.

Staying Ahead of the New Network Explosion

In an increasingly networked world, carriers need to get out ahead of the bandwidth curve and stay there.

CRM Systems: One Size May Not Fit All Insurers

Complex business processes drive selection and deployment of solutions, but carriers need to keep the big picture in mind.

The Outlook is Bright for CUNA Mutual Group

Upgrades and changes to the claims system deliver big results to the bottom line, including more than $50 million in financials.

Reinsurance Firms Still Battle Stiff Challenges

To compete in a changing marketplace, more reinsurers are embracing location intelligence and e-claims processing.

IT Spending: Outlook Good

The industry will up its IT spend by 7%, says Forrester Research, mostly on utility-oriented projects such as infrastructure consolidation and disaster recovery.

Letters to the Editor

What's Newsworthy?

Reporting negative information tends to stir the pot, from generating a quiet dialogue to generating results that force accountability.

P&C Carriers Threatened by Claims Management Legacies

Carriers that do not address the potency of their legacy claims systems may find themselves at a competitive disadvantage.

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